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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
We cancelled our wellness plan over a year ago and they will not stop charging our credit card - we've been charged over $1k and haven't been there since last year. The plan auto-renewed in May although they confirmed cancellation so we will be billed for 16 months for a plan we haven't used and cannot cancel. Do not sign up for their services it takes a whole month to even make an appointment because they never have any availability.
This dog clinic has no compassion for their customers. Back in May 2023, I came by their clinic to let them know that my dog will moving to another state. They didn't cancel the plan, they just didn't care, and they just want their customers to pay regardless even if there were no services rendered. Which by the way I paid $546.69 in full for a service fee that they provided one time in March and another service fee of $102.52 on April 2023, I have my receipts. Now they are billing me $803.17, for collection. So, what is the... read more
They keep refusing to cancel my service, and keep attempting to say I somehow owe hundreds of dollars in fees if THEY DO cancel even though I've taken my dog in for a SINGLE check-up with no procedures done, she was going to have a dental cleaning but couldn't because of a heart condition, so NOW they keep scheduling dental cleanings for her without my permission. This place is a plague and a pox to anyone who loves their pets and seeks the highest quality care, avoid them at all costs.
Negative reviews if they were possible. When we signed up our three animals for the Banfield in spring, we were told multiple times that our monthly payments were only $70 by the brown-haired assistant with the brown *****. I checked this every time we went in. And somehow still managed to pay them $6,000 over the course of 4 months. Every time they told us that we needed a treatment is the only time we would get treatment. Then a few weeks ago we were told that our account is deficient, and our monthly payment was actually ... read more
I took my dog in for surgery on a Friday and had her returned to me without a prescription for pain!! When the lady called the next day to check on my dog I was informed that ************ didn't know that the original doctor who looked at my dog had given her medication in the past, which is ridiculous because if ************ is certified to do surgery she should be capable to know when to prescribe medication. I called the main number the following Monday to cancel my wellness plan because I'm second guessing the companies ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Stay away from Banfield. I had the wellness plan and took my cat in for constipation. I had very detailed notes on what I was seeing with her health. She was constipated, throwing up, lethargic and not eating. The vet gave her a e**** on Sept 29, 2023 and on October 5, 2023 she passed away of kidney failure. She never fully recovered after that e**** and her health quickly declined. My question is why wasn't my notes taken seriously and why wasn't this caught on her routine exams? As a pet parent it's my responsibility to ke... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This place is a scam. I got a notification to update my card information in August 2023. I clicked the link and updated my information. I went on the Banfield app and updated my card information, and I also went to the office that I visit and updated my card information. I even got a notification from my bank that their one time payment or trial payment went through. I went in the office October 13, 2023 and was told that I owe $800 for past due payment. I was confused. I talked to the staff and was told that "Even if you up... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Teams if you continue to have concerns so we can try to address your concerns.
Had Banfield for several years. Then my dog developed cancer and that's when the service stopped. I literally had to bug them for several days to prescribe medication for palliative care for my dog. They say their advantage is that they have multiple locations nationwide; they don't transfer medical records correctly from location to location. To make it worse, when my dog needed an oncologist appt at the end of her days, they delayed in sending in records and they only sent half, not the records for recent diagnosis. After ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Wellness Plan Team at ****************************************************** at your convenience so we can try to address your concerns.
Banfield misdiagnosed my dog, telling me she needed knee surgery to the cost of over $6000. They also said she had severe arthritis and spinal damage . My dog was 2 years old. I took her back to the original vet - drive from ******* back to Georgia and was told she was misdiagnosed. I even thought and spoke to Banfield about putting her to sleep. I had signed up for their optimum wellness care and still was charged Emergency visit rates and higher than normal rates. *** asked to be let out if the contract- spoken with the st... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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