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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
If I could rate with no stars I would, this place should be shut down nobody should have to put up with the nonsense this company has brought on me. First do not I mean do not get a wellness plan, it is a scam for them to force medications on you that are not good for our pets. I specifically told my Banfield location I wanted a certain heartworm medication I had been using for my dog since I adopted him and they completely disregarded me because of my wellness plan. I will continue to fight for my pets health, I'm not givin... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are scammers, they give you a plan without notification and then you can't cancel it. You call and they leave you on hold for an hour or more, they send you to another department and you continue on hold for another hour. This supposed medical plan is a scam, and they also threaten to send you to the credit bureau. Psychologically I am very affected, I also checked my bills and they charged me for tests and medicines that were not indicated for me. This is everything wrong with this hospital
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have made multiple attempts to contact Banfield Wellness regarding phone calls of a billing issue (I was given the option to pay $50/mo) and have now been given information that I have until next week to pay a lump sum ($200) of my deceased pets remaining amount of billed service or it will go to collections. Who am I able to contact regarding this issue? The credit card on file was replaced and when I tried to update it to continue payments, I received an error message and spent numerous hours trying to get someone on the... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
Their wellness plan is a scam. Like all of the rest of the reviews, I was told by their South ****** location staff that all kinds of services were covered under a monthly plan and I could cancel any time. Meanwhile, they still take your pet out back and you're not allowed to go with them despite Covid restrictions being over. Then they bring her back and tell you they went ahead and did things without asking you first! Only in trying to cancel did I figure this out, somehow having racked up $600+ worth of debt, while I was ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They will not approve my dog's prescription because the vet who I saw a few months ago has left the practice. The prescription was approved for a year, but I purchase the product quarterly. They insist I have to bring my dogs in to see another vet. It is completely ridiculous, and they obviously do not care about keeping animals healthy or they would approve the Chewy order for the preventative medications my dogs are on. The only thing Banfield cares about is making more money. Stay way from them. They don't care about your... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Certified GARBAGE, the only scam that exceeds this is 3 card ****** Once you get the insurance its an annual contract although it was explained as a monthly plan. Took the dog to get his teeth cleaned Vet wanted to do blood work first (covered in the plan) his labs came back with low liver levels so she didn't want to do the teeth cleaning and that's understandable. I had the highest plan xrays and scans were over $400 out of pocket so I skipped that option. Since the Vet didn't do the dental cleaning the blood work was now ... read more
Trying to cancel my wellness plan and can't get anyone on the phone. Seems intentional. Waited on the phone 55 minutes then *** said he could not find the plan. Waited 37 minutes and then they hung up the phone. Waited 1 hour 25 minute then pushed 1 for a call back. Called me back about 30 minutes later and he said he had to transfer me to a different department so I was put on hold again. Pushed 1 for a call back and nothing 4 hours later. Called back and messages said they can't take any more calls today. Said I could leav... read more
Will definitely spread the word to avoid this place. They talked me into a plan during a visit, highlighting ****************** of course. Never bothered to mention I would be locked into a year long contract. Just tried to cancel and they want to charge me $500 for services that they wont even be providing. Business like this, that are constantly trying to get something for nothing are really the scum of the Earth.
Business response:
We would appreciate the opportunity to review your account and discuss your concerns. Please try reaching us via email at *************************************************************************** or through our online chat feature at www.banfield.com at your convenience so we can try to address your concerns.
HORRIBLE EXPERIENCE! SCAM! RIPOFF!I am requesting a refund for ********'s x-rays (*****) of $254.72 on 7/21/23.I was referred to SAVES last week, and they told me the **rays are unusable, unreadable. Upstate Vet in ********** told me the same thing over the weekend. ***** has been in a health crisis since 7/21. I have been on a wild goose chase since then, seeing 5 different vets in ***, with no proper diagnosis.I had asked to see them at Banfield, and was told, "They are on the computer. You can't see them."SAVES emailed me... read more
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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