Banfield Pet Hospital

Krista C 

on BBB

2 years ago

Horrible customer service. I have never needed to leave a review for a company before, but I wish I could go back and not choose this company for my pets insurance. Save your money and choose someone else. 

Rebecca J 

on BBB

2 years ago

ZERO STARS. In 2015 I purchased a plan, faithfully made monthly payments without skipping a beat. June of 2023 I had a issue with service. I was told I would receive a call from a manager. I called the 800# and ask to speak with a manager, the young lady basically told me I could not speak with a manager and disconnected the call. I received a voicemail the following month asking about my monthly payment. It is now September and I received a letter asking for $89, payment for July and August I assume. IM STILL WAITING TO SPE... read more

William S 

on BBB

2 years ago

These people are crooks...I had the wellness plan for 5 years. Once I tried to cancel the plan, all kinds of charges surfaced. I'm still being charged several months later. They have found a way to trick the bank with a one time payment instead of recurring that was stopped by the bank. Just another company preying on the public....crooks. 

Minaz K 

on BBB

2 years ago

My dog was bit at Banfield pet hospital at 250 ********************** ********* **. By a white pitbull by the name of Rain Even with a comprehensive plan, they did not cover my dogs care and failed to contact animal control. 

Betty W 

on BBB

2 years ago

I am 69 years old and my daughter thought it was a good idea to give me to ********. She took me to Banfield in ************** to get them signed up for care. An employee took me in a room and asked me if i wanted flea control, what kind of care etc. After I told her all i wanted in the plan I was sent to a register where an employee behind the counter had me initial/sign things and give her my credit card information.I had no idea what i was signing a contract nor what was in that contract. When i went online to see the pup... read more

Gino M 

on BBB

2 years ago

Cannot emphasize enough what has been echoed below. I have paid faithfully into the Banfield Premium Wellness Plan for multiple animals over the past 12 years never had an outstanding balance.Unfortunately, one of our dogs had some chronic medical issues which required specialist care not covered in the plan, so for much of his last year or two we primarily used the specialists but kept his plan active still just in case since he had had it since he was 4 months old.Well, unfortunately, he passed suddenly from a stroke a mon... read more

Nicole M 

on BBB

2 years ago

Money scamming. **************** refused to cancel my account and said I had to pay for another year when my dog didnt even use all the services in the plan. She was rude and talking over me the entire time. Would not get a supervisor on the phone either. 

Jamie A 

on BBB

2 years ago

Worst ever! My senior dogs plan just renewed. We had to put her down (done at the Banfield office) and they tell me I have to continue to pay for another 10 months or pay the year in full. I am HEARTBROKEN over losing my dog after 15 years and now have to see that charge every month. They won't even let me transfer it to another pet. Completely heartless company. They should be ashamed. 

Zachariah M 

on BBB

2 years ago

The staff is great, but their corporate is awful! They signed me up with the puppy plan and I asked for them to make sure it doesn't auto renew. Low and behold it auto renewed a year later. They even told me that I would have to pay for the 11 months left to cancel. ************** Do not use. Tell your friends, your family, strangers, and anyone else that will listen to stay away from this thieving backhanded company.