Axos Bank

David H 

on BBB

a year ago

Do not try to talk to anyone. They can not help you or understand the most simple requests. 

Richard B 

on BBB

2 years ago

I've been an AXOS bank customer (you're going to ask "why??") for almost 7 years. Last year they could not have MORE effed up a wire. MULTIPLE times, because of failure on their part (like losing the wire form, but had my secure message logged and never contacted me to ask for a new one (SO THEY MISSED DAY ONE), then acknowledging they received it the second time AND PROMISING THAT THEY WOULD CALL ME FOR WIRE CONFIRMATION) they never did, nor did they tell me that they ONLY contact clients through their messaging platform - ... read more

RJ D 

on BBB

2 years ago

Absolute Nightmare - Axos Bank Is a Disgrace!I am utterly disgusted by the despicable behavior of Axos Bank. I made the unfortunate decision to open a checking account with their so-called "promo code," which supposedly guaranteed a $100 bonus upon fulfilling certain requirements. Guess what? They decided to toss their own terms out the window and flat-out refused to deliver the promised bonus. This level of deception is next-level outrageous and shows just how much of a scam Axos Bank truly is.But that's not even the worst ... read more

Ryan P 

on BBB

2 years ago

I recently received the following email from Axos Bank:We regret to inform you that Axos Bank has decided to end our banking relationship. This is in accordance with the Deposit Account Agreement you accepted when you applied for an account with us. The agreement states, ******** reserves the right to close your account for any reason, without cause, or notice.In order to provide you with sufficient time to procure alternative banking services, the effective date of the closing will be 30 days from the date of this email. Up... read more

Mark C 

on BBB

2 years ago

I got a mortgage with Axos bank, and part of the reason is that they offered a 3% cash back on mortgage payments made through their checking account. Well, I open the checking account, and a couple weeks later, I get an email just like ***** that they are terminating our relationship and will provide no further information. I called, and ******* could not tell me any information. I have sent a secure message with no response. This is a bait and switch, so be aware!! 

Randy C 

on BBB

2 years ago

Think of a big, red ZERO. Axos Bank made me wait weeks to finally approve my business account. We funded the account and requested a small wire to pay for a web domain which was the same name as our business account was titled as. Instead of sending the wire Axos chose to freeze our account and not advise us. We called. No answer. We contacted Axon via their online chat. No answer.Finally after calling many times I was able to get business account representative on the phone who after placing me on hold for an eternity advis... read more

Jennifer H 

on BBB

2 years ago

Zero plus negative stars... DO NOT DO BUSINESS WITH THIS BANK... I have/had 2 car loans at the same time. Both in default (not) 1 was repossessed unjustly) needless to say it's been over a year and it's still reporting as an open account (it is not) I now have 25 late payments on my credit, still making full payments on 1 vehicle and Both vehicles are reporting late payments every month(1 being a closed account and 1 being open and paid a month ahead) someone has to STOP THIS FRAUD AND INVESTIGATE... My credit has been compl... read more

Deborah E 

on BBB

2 years ago

I had a horrible experience I am trying to transfer my *** to a different bank and I have set it up and tried 4 times to get this taken care of. I have been hung up on, I have been told to try it again 3 times and it still is not moved! NOW after 3 weeks of phone calls online talking and trying to get this taken care of they sent it to corrections. NOW after 2 weeks this is unacceptable!! 

PATRICK O 

on BBB

2 years ago

Horrible customer service, I've tried and tried and tried to invest with this company, the website is a joke! Rule #1 in business: make it easy for people to spend money, they make it impossible. I don't know how they stay in business.