Axos Bank

Philip M 

on BBB

a year ago

WORST BANK EVER!!! CHARGED ME A CAR PAYMENT FROM ONE OF MY ACCOUNTS THEN CHARGED ME AGAIN IN ANOTHER ACCOUNT CAUSING AN OVERDRAFT AS THAT ACCOUNT WAS CLOSED. LOTS OF MONEY WASTED ON FEES. I THINK THESE GUYS ARE ABSOLUTE CRIMINALS!!! 

An B 

on BBB

a year ago

Axos bank is the worst bank, especially for business. I am never able to log in, I have to call every time. There are always different verification questions that are incredibly intrusive and don't seem necessary or relevant and they need to "verify" you several times. If it were once, with a few questions that would be fine, but then they proceed with more questions like who was the last merchant bank transactions were done with on the account? I wouldn't be able to answer that if I cannot log in! They also barely speak eng... read more

George D 

on BBB

a year ago

I recently got a mortgage through this bank. I believe Axos was professional, conscientious and thorough; especially the loan originator known as ******************* who worked with me, and continously displayed confidence and professionalism.I have had experiences with other lenders who classify themselves as the best or biggest in the industry and the results was not nearly as good. I rate this bank a 5 out of 5 stars! 

amanda b 

on BBB

a year ago

if i could leave zero stars i would. Do not use this bank. November 15th i had a car wreck. Today is December 20th. I am still having to deal with trying to get them to close my account even though my insurance, gap, and warranty have already paid them. The other person was uninsured so here we are trying to pick up the pieces of my life. They had the checks from the warranty and gap company but didnt cash them until my december payment was due and now they say we owe 9xx.**. when in reality this wasnt my doing. I made my pa... read more

Dissatisfed A 

on BBB

a year ago

Four frustrating days trying to setup a business account. Only wants personal info to create business account login and then rejects that too. After finally able to get a live person, her ***** accent was so strong, we were unable to communicate. Had to jump through a few hoops again to get past the virtual assistant to another live person only to have same experience. So now closing account before I even started to use it. 

Carla B 

on BBB

a year ago

Impossible to speak to a human. Everything is automated. My identity was stolen and an account opened in my name. The vertual assistant would not connect me to a person. If you value your sanity, use a REAL BANK. 

Charles B. 

on BBB

a year ago

I am appalled at how bad this bank is. I set up an account with Axos a few weeks ago because they offered a pretty nice interest rate. However, since I opened the account, I have had nothing but problems. I initiated a transfer to my new account, but it took a week for the money to show up in my account, during that time, an autopay bill was sent, and ******** my account! So, the autopay was rejected, and now I have to pay a $30 returned check fee!Worse than that though, I tried to log into my account this morning, and I got... read more

DAVID R 

on BBB

a year ago

AXOS is a deeply dishonest bank that should be investigated by the federal government. My debit card was stolen and money was taken. AXOS came up with dubious explanations for why they would not uphold their federal obligation to refund my money. DO NOT trust your money with AXOS. I have lost thousands of dollars because of this poor excuse for an actual bank. I will be withdrawing my funds immediately. 

Elizabeth L 

on BBB

a year ago

Terrible bank! Had a CD mature in AUGUST and they still haven't sent my money! Multiple phone and email messages and they keep saying they're "referring to the appropriate department". I think this bank wants to hold onto your money - they do not like to give it back. Don't put money here, in savings, CD's or checking. They will stall and stall even when legally they are required to return your money. I'm having to get an attorney, just to cash out a CD!!