Axos Bank

Donna G 

on BBB

a year ago

This bank gets no stars from me! The runaround they gave me was ridiculous! I clicked on 1 star to make sure this review would be printed. I started trying to get my *** transferred to my local bank in early May, 2023. By mid March of 2024 I finally received it... practically 1 year later!!!!!They called me a liar 4 times and said I wasn't who I was claiming to be because my e mail wouldn't go thru to them! They told me this is the only e mail I could use. This particular man said there was nothing he could do for me! WHAT?!... read more

John M 

on BBB

a year ago

Axos Bank is a TOTAL SCAM! They treat YOUR money like it belongs TO THEM, constantly declining VALID transactions with no notice so they can keep their greedy paws on YOUR MONEY, constantly LOCKING your ATM card without notice, so they can keep their greedy paws on YOUR MONEY, ALWAYS supporting MERCHANTS in disputes, rather than their own CUSTOMERS. The phone number on the back of their ATM cards is DISCONNECTED. Support is a JOKE! Don't fall for this SCAM bank. NEEDS TO BE SHUT DOWN! The Better Business Bureau reviews don't... read more

Sam G 

on BBB

a year ago

Axos bank has worst customer service. Their organization itself is very primitive. It took 30 days just to open an account with them, but I withdrew my application as they kept asking for the same document 4 times. Thats how poor they are in coordination. So one can expect how the customer service will be with our regular transaction issues. Stay away from this guys. Dont trust Nerd wallet as I picked this bank from their suggestion. 

Rhonda H 

on BBB

a year ago

Terrible bank for business owners. They will put a 5 day hold on all mobile check deposits to their business accounts, without telling you - and no matter how small the check is. I own rental properties and needed to deposit a couple hundred dollars to make sure ************ were covered. Small check, didn't think it would be an issue until I found out they bounced my mortgage payment and put a 5 business day hold on a small $200 check. When I called, they didn't care whatsoever about what happened and I asked to speak to a ... read more

Lance S 

on BBB

a year ago

I was recently locked out of my account pending a review without any explanation. They said they had sent an email regarding the issue but the email simply said what I previously stated without any reason or timeline provided. When I called to rectify the issue I was told that there is nothing that can be done and I must simply wait. This will inevitably cause me to incur late fees on unpaid bills that I would have and should have been able to pay if not for Axos Banks terrible business practices. 

Marc B 

on BBB

a year ago

Stay away from that mob controlled bank, no wonder they support criminal like *****. They got so many lawsuits pending that they can't even know the real numbers.... 

Eileen E 

on BBB

a year ago

I have been a customer since 1998 and am advising you to AVOID this bank. I opened a Home Equity Line of Credit and was required to withdraw $50,000 immediately, even though I wasn't ready to spend the money. I was told I could pay the money back to bring the balance to $0 and avoid interest charges. Sounds simple, right? Wrong! Despite paying the FULL payoff amount, I continue to incur interest charges each month because I have to pay interest on the interest charges. The only balance on the account was interest, which I pa... read more

Niki G 

on BBB

a year ago

Horrible/ no customer service. Lie regularly and cannot provide solutions. Take days, almost a week to respond to anything. 

Jasmine G 

on BBB

a year ago

This company is nothing but a loan shark. Worst financial decision I ever made doing business with them. I refinanced my car loan with them in 2022, for a lower interest rate. My balance never went down, felt like I was incuring more interest than intended. Even when I was late on a payment, which was not always by much, the interest was still between $300-$400. Barely anything going to the principal. I recently faced a financial hardship with a reduction to my income. I asked for options on payments arrangements many, many ... read more