Axos Bank

Mark C 

on BBB

a year ago

I got a mortgage with Axos bank, and part of the reason is that they offered a 3% cash back on mortgage payments made through their checking account. Well, I open the checking account, and a couple weeks later, I get an email just like ***** that they are terminating our relationship and will provide no further information. I called, and ******* could not tell me any information. I have sent a secure message with no response. This is a bait and switch, so be aware!! 

Randy C 

on BBB

a year ago

Think of a big, red ZERO. Axos Bank made me wait weeks to finally approve my business account. We funded the account and requested a small wire to pay for a web domain which was the same name as our business account was titled as. Instead of sending the wire Axos chose to freeze our account and not advise us. We called. No answer. We contacted Axon via their online chat. No answer.Finally after calling many times I was able to get business account representative on the phone who after placing me on hold for an eternity advis... read more

Jennifer H 

on BBB

a year ago

Zero plus negative stars... DO NOT DO BUSINESS WITH THIS BANK... I have/had 2 car loans at the same time. Both in default (not) 1 was repossessed unjustly) needless to say it's been over a year and it's still reporting as an open account (it is not) I now have 25 late payments on my credit, still making full payments on 1 vehicle and Both vehicles are reporting late payments every month(1 being a closed account and 1 being open and paid a month ahead) someone has to STOP THIS FRAUD AND INVESTIGATE... My credit has been compl... read more

Deborah E 

on BBB

a year ago

I had a horrible experience I am trying to transfer my *** to a different bank and I have set it up and tried 4 times to get this taken care of. I have been hung up on, I have been told to try it again 3 times and it still is not moved! NOW after 3 weeks of phone calls online talking and trying to get this taken care of they sent it to corrections. NOW after 2 weeks this is unacceptable!! 

PATRICK O 

on BBB

a year ago

Horrible customer service, I've tried and tried and tried to invest with this company, the website is a joke! Rule #1 in business: make it easy for people to spend money, they make it impossible. I don't know how they stay in business. 

Yvonne S 

on BBB

a year ago

On June 1, 2023 and June 5, 2023, I transferred $800 from my savings account in the amount of $400 each. The external bank that I requested transfer to did not receive the funds. Ive been calling Axos everyday since June 5th to get a status update on the transfer. I received a credit of $400 on June 7th but I am still missing $400. Axos bank representatives keep pushing the timeline back for me to receive a response and when theyre not stalling for time, theyre trying to gaslight me into thinking that the missing $400 is sit... read more

Daniel T 

on BBB

a year ago

I opened an account with them by depositing an insurance check paid to me that was ten days ago. come to find out later that it takes seven business days to clear not counting the holiday. So I called and spoke to a representative who informed me that it would post by the end of the business day, okay sounded good but when I asked when the "end of business day" was they informed me by 12 midnight. I'm sorry my business day ends at 5:00pm. I feel like I'm just getting the run around when all I'm trying to do is buy groceries ... read more

Angry B 

on BBB

a year ago

I opened a brokerage account with ********************** on April. After initated ACH transfer from ******* ****** banking, I was charged $25 by Axos bank due to ACH return: non trans account. I am sure, ******* ****** does have enough funding. Beyond this, I also found Axos Bank online banking is *****-bar slowing, show wrong numbers, takes time to load. With all this, I decided to close account. I contacted **************** through message and got a cold-hearted reply asking me to pay the $25 charge and then they can close... read more

Deborah M 

on BBB

a year ago

I have a mortgage with Axos and I have had nothing but nightmares since my husband died. Axos will not put me as the primary account holder even after I have given them the required document. I have asked them almost every month to cancel the old joint ACH but they refuse to even acknowledge it so I was getting duplicate mortgage pulls almost every month. I eventually had to block that link and set up a new link to a new bank account. Now I am still having issues with multiple payments, and they are telling me I have late pa... read more