Axos Bank

Rebecca C 

on BBB

6 months ago

I wouldnt recommend AXOS. Their account offerings are decent in terms of APY and maintenance fees, but none of its worth the excessively, shockingly poor user experience. Everything about banking with them from the app, to customer service, to processing times its all just been jenky. For lack of a better ********* yourself the frustration and **** banking here. There are better options out there with a significantly smoother UX. 

Arien B 

on BBB

6 months ago

They literally grabbed the wrong report I literally pay to see my scores the said my score of 591 guess what on credit sesame it says 620, 649, 645 where in the world are they getting 591 from?! My credit payment is an A in all 3 of them. My inquiries shouldn't ever be an issue yall should still have open arms like ***** but like I said rejection is God's protection from this place 

Brenna H 

on BBB

7 months ago

Weve been banking with **** for 6 years now and the number of issues weve run into in the last 1.5 years is absolutely insane and flat out unacceptable. My husband changed his name when we got married (5 years ago) and we found there was an issue when we were going through the process of purchasing a home last year. His name was reflected correctly in our account details, but our bank statements were showing his previous last name. In order to get approved with our mortgage lender we needed bank statements with his accurate ... read more

Paul M 

on BBB

8 months ago

I opened a checking account and self-directed brokerage account with ****, initially pulled in by their promotion. The checking account appeared to be without issues, with the exception of the listed annual percentage return not matching on the website and on the app. But I transferred securities from an ****** account to the **** brokerage account, and I have never seen or experienced this amount of incompetence and negligence with a bank in my life. Here are the problems:- **** had listed on the app that the purchase date ... read more

Jared D 

on BBB

10 months ago

Axos bank is not a good bank and I would not recommend using them. I have a vehicle financed through axos and was setup on automatic payments, their system failed and didnt draft one payment, instead of fixing the issue they hit my credit report with a late payment which caused my perfect score to drop drastically. Before axos I have never had any late or missed payments. If you want to keep your credit score healthy STAY AWAY from AXOS BANK. 

Gary T 

on BBB

10 months ago

I'm trying to open a small business checking account. My company is a new LLC, just my wife and I. I've provided all the documentation requested. My application seems to be hung up in their approval/review process. It's been a week, a good 4 business days and they can't tell me when, if ever, my account will be approved. This is horrible. I've tried to escallate and they say someone will call in the next 24 hours. We'll see. I just spoke to **************** in ** and they tell me my app could be approved as soon as 15 minute... read more

Matthew M 

on BBB

11 months ago

****** get my money transferred out of Axos managed **** first of all they take more out of it in fees each year than it makes in interest. when I try to roll it into an unmanaged account through e-trade, they repeatedly lie to me about how to get this account rolled over. They tell me it can be done on there website but the website tells you to call customer service. Each person in customer service tells you something completely different or has you call another number and talk to someone that sends you right back to them. ... read more

Tom C 

on BBB

11 months ago

I found Axos bank through a popular third-party website and decided to sign up for the checking account promotion with promo code rc500 to receive 500 dollars over the course of 6 months. After two months I never received anything and every agent I spoke to gave me a new time Frame in which it would appear. It never came. Then another agent told me I wouldn't get a bonus unless I kept making ***** transfers. That was not what the promotion stated on this website or several others that I found, although others had different w... read more

Lawrence R 

on BBB

11 months ago

I paid off my auto loan in full last week through a linked account. I wanted to ensure I paid off entire loan (balance says 0 online, but the suggestion is that i am paying interest while they process the closing of the account). Also told it will take 30 days for them to get me my title. I wanted to discuss expediting transfer of title (as I cannot sell car without it). All customer service numbers are routed first to 'EVo' an automated system, then to an overseas call center that cannot provide definitive information, are ... read more