Axos Bank

Robert T 

on BBB

2 months ago

I had a loan for $35000 and paid on it religiously until I had enough to pay the loan off in one lump sum. I went onto the website and triple checked the amount to pay off the loan $32000 and change. I made 1 final payment and my account showed a zero balance. A few weeks late I receive a collections notice for $429. I called the ***** number 5 times, each time being transferred to a robot that hangs up on you. I was finally able to get a person on my 6th attempt who stated that I only owed an additional $280. Confused I ask... read more

JOHN B 

on BBB

3 months ago

They started well way back in the day when they were Bank of the Internet. However, the last few years have deteriorated. **************** is a joke and has been outsourced. Don'e expect to ever talk to a supervisor no mater how egregious the issue might be. Don't expect support to be helpful. They will just close your requests without responding. **************** says they will escalate your issue but it will not happen. I have gone through their customer service maze multiple times and on three occoasions I was told that I... read more

NATALIE S 

on BBB

4 months ago

Place is a SCAM - I withdrew my application prior to approval, it went through anyway. All efforts to get my money out have been ineffective - all transfers "have not gone through" claiming that it is on the receiving bank end, not theirs 

Kalicia H 

on BBB

4 months ago

This company sucks! I opened an *** on 09 / 2008 with $300. In 16 years I lost $60.44. My ending total balance is $239.56. The **** representative told me they put my account in "Dormant status" and started charging me to send paper copies to an address that I no longer stay. I was also told by the **** representative that out of 16 years my account only gain 4 *****'s here and there. IN AN *** ******** Really? You have to tell me something better than that! 

Stephen M 

on BBB

4 months ago

I had some assets invested elsewhere and the entity was acquired by Axos. I have been trying to access my account for literally 8 months and have spoken to multiple Axos representatives on the phone and sent countless emails, but have been unable to see or access my funds. They claim they are able to see the funds but due to a "technical issue" I cannot see or access on my end, which seems very suspicious. 

Donna G 

on BBB

5 months ago

This bank gets no stars from me! The runaround they gave me was ridiculous! I clicked on 1 star to make sure this review would be printed. I started trying to get my *** transferred to my local bank in early May, 2023. By mid March of 2024 I finally received it... practically 1 year later!!!!!They called me a liar 4 times and said I wasn't who I was claiming to be because my e mail wouldn't go thru to them! They told me this is the only e mail I could use. This particular man said there was nothing he could do for me! WHAT?!... read more

John M 

on BBB

5 months ago

Axos Bank is a TOTAL SCAM! They treat YOUR money like it belongs TO THEM, constantly declining VALID transactions with no notice so they can keep their greedy paws on YOUR MONEY, constantly LOCKING your ATM card without notice, so they can keep their greedy paws on YOUR MONEY, ALWAYS supporting MERCHANTS in disputes, rather than their own CUSTOMERS. The phone number on the back of their ATM cards is DISCONNECTED. Support is a JOKE! Don't fall for this SCAM bank. NEEDS TO BE SHUT DOWN! The Better Business Bureau reviews don't... read more

Sam G 

on BBB

5 months ago

Axos bank has worst customer service. Their organization itself is very primitive. It took 30 days just to open an account with them, but I withdrew my application as they kept asking for the same document 4 times. Thats how poor they are in coordination. So one can expect how the customer service will be with our regular transaction issues. Stay away from this guys. Dont trust Nerd wallet as I picked this bank from their suggestion. 

Rhonda H 

on BBB

5 months ago

Terrible bank for business owners. They will put a 5 day hold on all mobile check deposits to their business accounts, without telling you - and no matter how small the check is. I own rental properties and needed to deposit a couple hundred dollars to make sure ************ were covered. Small check, didn't think it would be an issue until I found out they bounced my mortgage payment and put a 5 business day hold on a small $200 check. When I called, they didn't care whatsoever about what happened and I asked to speak to a ... read more