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Axos Bank
- Finance
- San Diego, CA
About this business
Axos Bank is a nationwide technology-driven financial services company that provides a full range of checking and savings products and financing for single and multifamily residential properties, among other services. With approximately $10 billion in assets, Axos Bank offers a diverse selection of consumer and business banking products through its low-cost distribution channels and affinity partners. Born digital, Axos Bank specializes in convenience and customization.
Location details
4350 La Jolla Village Drive, San Diego, CA, 92122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
literally the worst bank you can pick. they put barriers between me and my business earnings such as constant account lockouts (beyond password reset you had to call in and the x... y... z...) wasted countless hours going back and fourth only to be hosed over and over by broken apps agent's who can only do one thing and supervisors that never martialize and will be happy to call you back in 3 days when you are unreachable.
Axos Bank has caused me grief in all sorts of ways recently. Online login unreliable. No reliable info as to reason, or time to solve the problem. Promises unkept.
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, May 2, 2025 in order to protect consumer privacy, we are unable to provide details of the response.Regards,Compliance TeamAxos Bank
Think long and hard before doing business with this bank. My husband died and had an account here. I submitted all the paperwork and documents necessary to close the account, as the named executor of his estate. They cannot locate the original documents, that I sent certified mail. These originals contain the necessary seals they require for approval to disburse funds to me. When they received the documents, they scanned the package into their system without regard to filing appropriately the original papers. The scans do no... read more
Do not open an account with this bank if you live paycheck to paycheck. They will place the maximum hold on your paycheck they can for no reason other than they can, and when you contact them about getting it lifted, they'll tell you that they can't do it because they're an entirely online bank!I've been eating rice for a week and a half because I deposited my check and they put a 7 day hold on it. Was told it would be available today. Not available. S**** these guys.
I am selecting a 1 star reviewing bc that is the lowest you can select. I would give a minus rating but that is not an option. The most horrific customer service of nonsense. They confirmed I was getting their promotional savings account rate and come to find out that does not happen 1st month, tried to get a confirmation for the next month and failed again. I tried to get their confirmation in writing, they seem to outsource their customer service **** out of the states and they don't understand what your are asking and jus... read more
I have been told that my money should be in unclaimed property in my state...its been a year and I am no closer in locating my "lost money" from when they closed my accounts!! They have stolen my money!
Most unprofessional bank I have ever worked with. Bankers ensure xyz will not occur and the next day xyz is initiated. No manager staff is available to speak with you or resolve live problem, take 48hr or more to hear back from staff.Hidden criteria is in place for promotions, these elements are not disclosed when setting up account with live *** from ********** yourself a favor and bank with a ***utable company that has integrity.
Shouldve done research before refinancing my vehicle with this company. Their app is terrible to make payments or even to check on my loan. They offer no help for financial hardship. Their customer service is outsourced so when I was speaking to a representative they did not comprehend me at all. I wish I could go back in time & stay with *********** for my car loan. I would have been paying more but it would have been worth it to not deal with ****.
Opened two accounts with ****, immediately transferred funds into the accounts but had to wait 7-days before **** allowed me access to funds which were immediately verified and in the **** accounts. I decided to close the **** accounts to ensure this wouldn't happen again.
Frequently asked questions about Axos Bank
How is Axos Bank rated?
Axos Bank has a 3.2 star rating with 1,073 reviews.
When is Axos Bank open?
Axos Bank is closed now. It will open tomorrow at 9:00 a.m.
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