Axos Bank

Lance S 

on BBB

5 months ago

I was recently locked out of my account pending a review without any explanation. They said they had sent an email regarding the issue but the email simply said what I previously stated without any reason or timeline provided. When I called to rectify the issue I was told that there is nothing that can be done and I must simply wait. This will inevitably cause me to incur late fees on unpaid bills that I would have and should have been able to pay if not for Axos Banks terrible business practices. 

Marc B 

on BBB

5 months ago

Stay away from that mob controlled bank, no wonder they support criminal like *****. They got so many lawsuits pending that they can't even know the real numbers.... 

Eileen E 

on BBB

6 months ago

I have been a customer since 1998 and am advising you to AVOID this bank. I opened a Home Equity Line of Credit and was required to withdraw $50,000 immediately, even though I wasn't ready to spend the money. I was told I could pay the money back to bring the balance to $0 and avoid interest charges. Sounds simple, right? Wrong! Despite paying the FULL payoff amount, I continue to incur interest charges each month because I have to pay interest on the interest charges. The only balance on the account was interest, which I pa... read more

Niki G 

on BBB

7 months ago

Horrible/ no customer service. Lie regularly and cannot provide solutions. Take days, almost a week to respond to anything. 

Jasmine G 

on BBB

7 months ago

This company is nothing but a loan shark. Worst financial decision I ever made doing business with them. I refinanced my car loan with them in 2022, for a lower interest rate. My balance never went down, felt like I was incuring more interest than intended. Even when I was late on a payment, which was not always by much, the interest was still between $300-$400. Barely anything going to the principal. I recently faced a financial hardship with a reduction to my income. I asked for options on payments arrangements many, many ... read more

Paul K 

on BBB

7 months ago

This bank is terrible. They lack common features like connections to Venmo or PayPal, so you cannot use your money through convenient methods, and their support is the worst I've ever dealt with. Once, a wire transfer was lost, and the bank that was supposed to receive it put me in touch with their wire transfer department who, in trying to help me, told me to reach out to Axos' wire transfer department, and it could be easily straightened out. However, Axos does not allow you to talk to anyone but the front-line support, an... read more

Joan F 

on BBB

7 months ago

I have tried for almost a month to withdraw my *** starting with the *** ********** form and instructions for the deposit of the funds sent via certified mail.I have spoken to 4 different foreign speaking agents who have promised emails and deposits none of which I have received. The answer is "It's in the process. It will be resolved in 1-2 business days." AXOS is total b.s.I even sent a letter of complaint to them.I can see that ***** has easy access to loans from this bank.I am so sorry that I ever agreed to hook up eith ... read more

Nicholas O 

on BBB

7 months ago

I banked with Axos for over two years. I started with a basic checking account and ended up moving my savings with them. Initially, I was impressed with the idea of a fully online bank and the convenience it offered. I was so impressed that I eventually opened an investment portfolio through Axos and began planning for my financial future with them in mind.This seemed like a smart move, as Id consistently maintained a five-figure balance and it seemed like a logical choice to try and grow my money through my tried and truste... read more

John W 

on BBB

7 months ago

My full SSN was sent by ******************* of Axos Bank in an encrypted PDF to an unverified email address that is not mine. I tried to notify their compliance department, have left several messages, and haven't received any follow-up from any one in their compliance department. I reached out to senior executives on many channels. Most messages have been ignored. One reply promised that the application would be deleted from their system but I've never heard from them again and that email address continues to receive follow-... read more