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Axos Bank
- Finance
- San Diego, CA
About this business
Axos Bank is a nationwide technology-driven financial services company that provides a full range of checking and savings products and financing for single and multifamily residential properties, among other services. With approximately $10 billion in assets, Axos Bank offers a diverse selection of consumer and business banking products through its low-cost distribution channels and affinity partners. Born digital, Axos Bank specializes in convenience and customization.
Location details
4350 La Jolla Village Drive, San Diego, CA, 92122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I joined Axos bank about a month ago. They offer excellent rates on savings accounts but their customer service is THE WORST I've EVER dealt with. The automated system suggests using live chat but nobody is ever online. It takes forever to get through to a live person on the phone. When they finally answer, they don't tell you their name and it sounds like they are in the middle of *********************. They don't help at all and make you keep repeating yourself and then hang up on you. When you call back it's another 45-mi... read more
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, March 28, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
Terrible, more so lack of customer service. Weeks went by with Jo ************* or updates as to my application. Multiple missed meetings that they scheduled. I cancelled my application. If it was this hard to create an account with them, I couldnt imagine how bad it would be once you are an actual customer. I lost over a month and a half of time trying to set up an account. Do as I did and take your business elsewhere
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, March 24, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
I requested to close my account over a week ago, was told I must do it online. I sent the message like I was instructed. Still no response from them. I even sent another message two days ago. Unresponsive customer service.
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, March 24, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
Someone literally created a bank account under my name and i tried to call you guys multiple times and have recieved zero answers and if i dont get one ill be glad to go to court...Thats fraud
Spent one week trying to get live person on phone. Finally someone answered from *****. They kept me on phone forever and did not resolve pro blem. l want to add external account and other bank has sent micro deposits. Axos does not know what they are doing. I do not know how they are even in business.
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Monday, March 20, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
Lousy. Run by bots. **************** is of no use and Evo is a joke.
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, February 24, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
********:Hi there, this unprofessional from you guys very very bad service I have sent everything and got all documents in order uploaded especially that unprofessional of communication from *************************** that couldn't even call me back to be more informed and try to work this out but it's ok I am know planning to go back to the U.S. and open a buiseness account with a physical bank , and from you guys axosbank would have a very very BAD REVIEW!!!!! ?? 0 STARS ?? you have wasted my time ?? and I'm here in on ot... read more
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, February 24, 2023. In order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
I was looking to do a refi and gave this bank my paperwork. My **** to income ratio was good, credit score was good as well. For some reason they continue to ask for more paperwork for weeks. Just looking for an excuse to deny my refi. I just cancelled the whole process entirely. Please be aware, these ppl will waist your time
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, February 22, 2023. In order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
I can't get my issue resolved. Trying to get my *************** out and close my account. I keep getting the run around. I need help
Business response:
**************** Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, February 15, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
Frequently asked questions about Axos Bank
How is Axos Bank rated?
Axos Bank has a 3.3 star rating with 987 reviews.
When is Axos Bank open?
Axos Bank is closed now. It will open on Monday at 9:00 a.m.
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