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Axos Bank
- Finance
- San Diego, CA
About this business
Axos Bank is a nationwide technology-driven financial services company that provides a full range of checking and savings products and financing for single and multifamily residential properties, among other services. With approximately $10 billion in assets, Axos Bank offers a diverse selection of consumer and business banking products through its low-cost distribution channels and affinity partners. Born digital, Axos Bank specializes in convenience and customization.
Location details
4350 La Jolla Village Drive, San Diego, CA, 92122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Impossible to speak to a human. Everything is automated. My identity was stolen and an account opened in my name. The vertual assistant would not connect me to a person. If you value your sanity, use a REAL BANK.
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Monday, November 7, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,ompliance Team Axos Bank
I am appalled at how bad this bank is. I set up an account with Axos a few weeks ago because they offered a pretty nice interest rate. However, since I opened the account, I have had nothing but problems. I initiated a transfer to my new account, but it took a week for the money to show up in my account, during that time, an autopay bill was sent, and ******** my account! So, the autopay was rejected, and now I have to pay a $30 returned check fee!Worse than that though, I tried to log into my account this morning, and I got... read more
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, October 28, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
AXOS is a deeply dishonest bank that should be investigated by the federal government. My debit card was stolen and money was taken. AXOS came up with dubious explanations for why they would not uphold their federal obligation to refund my money. DO NOT trust your money with AXOS. I have lost thousands of dollars because of this poor excuse for an actual bank. I will be withdrawing my funds immediately.
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Monday, November 7, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
Terrible bank! Had a CD mature in AUGUST and they still haven't sent my money! Multiple phone and email messages and they keep saying they're "referring to the appropriate department". I think this bank wants to hold onto your money - they do not like to give it back. Don't put money here, in savings, CD's or checking. They will stall and stall even when legally they are required to return your money. I'm having to get an attorney, just to cash out a CD!!
Business response:
Re: Review ID # ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, October 25, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
This is ridiculous. There is an issue with my account, the representatives keep sending me to the system CAUSING the issue, the supervisors are NO help, it's been 3 DAYS of phone call after phone call after phone call and NOTHING! The representatives are disrespectful and want to do the minimum amount of work and THAT'S only when you can understand them!
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, October 5, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
************* of All Time!Fast speeds, Interest Checking, Great loans, ************************* HUGE ATM Network, Friendly Apps, All in One Ecosystem for all your Financial Needs
Its amazing the **** allows Axos to do business. I wish I could give 0 stars. I opened an account 6 weeks ago and haven't been able to use it like a real bank. It took 2 weeks to set up online banking with them. I deposited a check for $1750, which took more than 14 days to hit my account. The day after that deposit a client sent a $1850 bill pay transfer which didn't appear in my account. I called and secure messaged Axos (they don't do email, and secure messages are available on their app) from my computer and they had to ... read more
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, October 11, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
DO NOT USE THIS BANK. I would leave zero stars if possible. This bank has antiquated technology and does not follow cybersecurity best practices. I have to download, sign, and re-upload a paper form to send an outgoing wire transfer. This goes into a black hole of the "secure message center," which means zero communication back from them to confirm the wire has been processed. It's also not possible to see what messages/files I submitted, so no ability to verify anything went through. Calling customer service means a 20+ min... read more
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, October 7, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
Do not use this bank!! I attempted to link an external account with my axos account, however due to issues with verification, they were unable to link the account. As a side effect of being unable to link the account, they suspended my Axos account. In order to activate my account, they require me to either send a photo of a voided check, or a picture of me holding my license. At this time my funds are frozen and those are the ************ they offer to verify your identity. In addition, according to their customer service, ... read more
Business response:
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Thursday, October 6, 2022 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
Frequently asked questions about Axos Bank
How is Axos Bank rated?
Axos Bank has a 3.2 star rating with 1,073 reviews.
When is Axos Bank open?
Axos Bank is closed now. It will open tomorrow at 9:00 a.m.
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