Axos Bank

Jane M 

on BBB

3 years ago

Hands down the worst experience I have ever had with a lender. I own multiple homes and have had multiple lenders in my life, none have even been even close to the terrible experience provided by AXOS. Starting from terrible communication and ending with written emails of promising one thing only to be presented with a loan of a completely different nature, They made multiple math errors on my adjustable loan monthly with zero explanation. Finally after being passed around from manager to intern to personnel in training I wo... read more

April H. 

on BBB

3 years ago

A loan agent name ***** contacted ME, for a loan. Gave me a run around for weeks, did everything he asked "verification process " they deposit money that i had to buy a prepaid card with to send back the deposit. Then sent several deposits which were bad checks! At the end of it I am negative $285.00 in my account. After countless attempts to fix this situation. Made promises he never kept. Then never heard from him again. Still negative in my account. Even after closing it and getting a new one. ***** really mislead me. 

Matt C 

on BBB

3 years ago

Left an account with a low balance for a month. Transfered in $200, they accepted it. When I went to use it I discovered my account was closed. They had sent out un requested checks, and charged me for them without approval. This set the account negative, and since I was unaware of the charge, it stayed long enough for them to close the account. After closing the account they still accepted the transfer, but since the account was closed I had no way to get the money. I called and was told that they would mail out a check. 2 ... read more

Bill D 

on BBB

3 years ago

Axos Bank lost an auto loan payoff check we mailed them. When discovered 30+ days later, we put a stop payment on that check and re-issued a new cashier's check and had it overnight via ***** for processing. It was signed and received by representative at their overnight address. Another 7 days passed after receipt and our new payoff check was not processed. When we called to discuss all this with representatives you talk to multiple people each time before you can get to the right person. Then they take forever to help you.... read more

Maureen Q 

on BBB

3 years ago

It took us 4 months to refinance, we have excellent credit, it was really a no brainer, I was a mortgage broker many years ago. It was the most ****** stressful experience. No return phone calls, repeated requests for documents that we had already submitted. Our biggest beef now is we can't speak to anyone... you can't get a human on the phone. I was lucky that I found the *** Mr. *********** phone number online and left him a long detailed complaint. We will see if he returns a phone call. Beware...use Quicken loans ps the ... read more

Austin S 

on BBB

3 years ago

I submitted a document to prove my address. They did not accept it. I called and the customer service representative reviewed the uploaded document, confirmed it verified my address, and told me he didn't know what the problem was. I asked him if he worked for the bank, since I was trying to confirm my address with the bank, and he said he did but that it was another department. I asked him to talk to that department and he hung up on me. 

Robert R 

on BBB

3 years ago

I refinanced my car loan with Axos and wish I had kept my higher pament. They negate your ability to prepay (part of your contract) by refusing any electronic payments from other banks that are not for the full amount. They had an issue processing my payment from an account at Axos, then blamed me for the late payment! Seriously stupid people with no customer service chops and crooked to boot. 

Tatyana L 

on BBB

3 years ago

To future and potential users of this incredibly problematic bank. BEWARE. This bank/ the app is the upmost least helpful in any way/ shape/form. The customer service does not exist. They do NOT help you with any issues you may experience. They lie and take money from you. I have not been able to make any payments because they've restricted my account for over 2 months now and no matter how much I call customer service to resolve the issue, I receive no progress. NO updates. NO emails. NOTHING. I only get contacted with gene... read more

Megan K 

on BBB

3 years ago

THIS COMPANY IS A STRAIGHT UP SCAM. A DIGITAL BANK THAT TAKES SEVEN BUSINESS DAYS TO POST DEPOSITS. Currently over 1,000$ is in the ether. They refuse to show micro deposits needed to set up digital payment platforms. Cut off your own arm before doing business here.