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Axos Bank
- Finance
- San Diego, CA
About this business
Axos Bank is a nationwide technology-driven financial services company that provides a full range of checking and savings products and financing for single and multifamily residential properties, among other services. With approximately $10 billion in assets, Axos Bank offers a diverse selection of consumer and business banking products through its low-cost distribution channels and affinity partners. Born digital, Axos Bank specializes in convenience and customization.
Location details
4350 La Jolla Village Drive, San Diego, CA, 92122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Current mortgage customer. Axos placed an escrow on a mortgage account I have with them due "expired insurance." This was interesting because the insurance policy was not due to expire until months later. I call and it seems someone made a mistake and may have missed the notice letter from the insurance company regarding a renewal of policy. Fine. Weeks later, a customer rep ******************* calls regarding the shortfall in payments on my mortgage. I call and ask what is going on. He has no clue. I explain the back story ... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Monday, February 7, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
They open up my business account there when sba sent them my funds they put a hold on my account and ask for all types of documents and I sent them in after the 48 hour they told me they close my business account without Explanation some of the customer service is rude to hang ** in your face this bank is not who you wanna be quit by false advertising
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, February 4, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Poor customer service. Refusal to send me my payoff on auto loan so I can refinance with another company. Can't speak customer service they want u use computer feel they don't want talk to consumer they are greedy want rip consumer off by preventing them from getting info needed to go with another company.
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, January 25, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
It's like working with the Wizard of Oz and no one can help. If you truly take customer feedback seriously, then allow customer service reps the ability to provide dormant account information to verified customers.
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Thursday, January 20, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Not great. They purchased Wise Banyan, which was a wonderful robo advisor, and they do not seem to be able to handle the technology side of the business. Raised fees. Cut service. Support staff is very polite and responsive, but does not appear to have authority to fix issues.When they merged Wise Banyan into the ordinary Axos Bank app, they began withdrawing funds from my savings account without my consent--not a small amount for me personally. Apparently it's a glitch with their website. The transfers have stopped but the ... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, January 18, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Absolutely terrible customer service. Terrible App. It is nearly impossible to deposit checks with the mobile app. I have tried for 3 days to get a check deposited and even though I called them and they said it was taken care of, the money never arrived in my account. I got a new bank today and will close my account as soon as the new one is open. DON'T use them.
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Thursday, December 23, 2021 in order to protect consumer privacy, we are unable to provide details of the response.
They attempted to steal my money.I opened an MMA and set up an automatic transfer through them from another outside bank. The transfer is scheduled for the 16 of every month. Fast forward a few months, I decide to move to another bank with a better apy, and request my account be closed on Nov 3. Nov 16 comes and they still initiated the transfer to a CLOSED account, 13 days after I requested be account be closed. 14 days later I call them, and they are very minimally apologetic, and tell me they cannot return the money via e... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, December 17, 2021 in order to protect consumer privacy, we are unable to provide details of the response.
The absolute worst experience I have had extremely upset with it all
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, December 15, 2021 in order to protect consumer privacy, we are unable to provide details of the response.
I have files a FTC fraud report about receiving sign business documents of a small business bank account I no longer have. One four two zero six one two nine three is the report number. I was told to ignore the emails and spam the emails with my email service provider as it is an error by one representative. I was told by another representative the problem was rectified. I was told by another representative the emails will go away after a week and just be patient. I was told by one representative the IT department could not ... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Thursday, December 9, 2021 in order to protect consumer privacy, we are unable to provide details of the response.
Frequently asked questions about Axos Bank
How is Axos Bank rated?
Axos Bank has a 3.2 star rating with 1,073 reviews.
When is Axos Bank open?
Axos Bank is closed now. It will open at 9:00 a.m.
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