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Axos Bank
- Finance
- San Diego, CA
About this business
Axos Bank is a nationwide technology-driven financial services company that provides a full range of checking and savings products and financing for single and multifamily residential properties, among other services. With approximately $10 billion in assets, Axos Bank offers a diverse selection of consumer and business banking products through its low-cost distribution channels and affinity partners. Born digital, Axos Bank specializes in convenience and customization.
Location details
4350 La Jolla Village Drive, San Diego, CA, 92122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a large CD coming due; the last maturing CD of several, and I want to get my money out of AXOS and transferred to my Chase external account. Their website is unbelievably difficult to use and after four attempts following their very own instructions regarding how to submit a wire transfer request, It still has not gone through. I had the same problem last year with the previous CD. I am worried that I will not get this transfer executed in time and that they will roll over my CD. I want out. Do not expect to get good ... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, February 23, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
2/10/2022 Hard to believe what happened to me. Yesterday I was online searching for a good recommended bank which could give me a break for foreign ATM fees and foreign transaction fees. I contacted Axos bank from ********* on the phone which approved me instantly. I opened a checking account on the phone with **** and made him repeat the digits multiple times and also repeated what I heard. Immediately I wired funds from my present bank to the new one and paid the fee of $15.00. Today I received a secure message from the Ax... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, February 23, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Applied for a loan with Axos Bank. I was approved for more than I applied for. Wonderful right! Wrong! They asked for my bank information to "test" the account. Once the deposit was made they asked that I take the money out and buy Bitcoins or a gift card for them. Not thinking straight I got the gift card. Later on they made another deposit and asked me to do it again. Both deposits were bad checks. My bank caught it and froze my account plus I am responsible for any money withdrawn. My eye was on the loan but Axos was neve... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, February 23, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
If all you do is receive regular pays, deposit checks and spending using a debit card, Axos might be okay for you.If you ever have to send a wire transfer, receive a wire transfer from overseas or do anything a little out of the ordinary, they are absolutely useless. Terrible customer service team that doesn't have the authority to fix anything. Terrible banking practices, like using an intermediary to receive funds from overseas, and then providing conflicting instructions to give my bank overseas. Just a really poorly run ... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, February 22, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Do NOT open an account! I stupidly did and regretted it in less than 24 hours. After trying to fund my account they refused to allow my simple transfer. I then did a P2P deposit which is what they mention you can do (like at every other up-to-par bank.) To make a VERY long story short, my transfer of $12,000 was misplaced and when I called the only answer off the usual script responses didn't answer the question. I tried messaging in my secure account and 3 of the questions I asked never got specific answers. And then mid-tr... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Thursday, February 10, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Current mortgage customer. Axos placed an escrow on a mortgage account I have with them due "expired insurance." This was interesting because the insurance policy was not due to expire until months later. I call and it seems someone made a mistake and may have missed the notice letter from the insurance company regarding a renewal of policy. Fine. Weeks later, a customer rep ******************* calls regarding the shortfall in payments on my mortgage. I call and ask what is going on. He has no clue. I explain the back story ... read more
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Monday, February 7, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
They open up my business account there when sba sent them my funds they put a hold on my account and ask for all types of documents and I sent them in after the 48 hour they told me they close my business account without Explanation some of the customer service is rude to hang ** in your face this bank is not who you wanna be quit by false advertising
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, February 4, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Poor customer service. Refusal to send me my payoff on auto loan so I can refinance with another company. Can't speak customer service they want u use computer feel they don't want talk to consumer they are greedy want rip consumer off by preventing them from getting info needed to go with another company.
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, January 25, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
It's like working with the Wizard of Oz and no one can help. If you truly take customer feedback seriously, then allow customer service reps the ability to provide dormant account information to verified customers.
Business response:
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Thursday, January 20, 2022 in order to protect consumer privacy, we are unable to provide details of the response.
Frequently asked questions about Axos Bank
How is Axos Bank rated?
Axos Bank has a 3.3 star rating with 987 reviews.
When is Axos Bank open?
Axos Bank is closed now. It will open tomorrow at 9:00 a.m.
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