Axos Bank

Ann S 

on BBB

2 years ago

I opened a 60-month CD with what was then **** of ********* The bank changed their name to Axos bank (probably because of many complaints here on the BBB and elsewhere!). When the CD matured, I was told I would have to pay to get my funds out, with this message:"I am ********, and I will be assisting you today. I would like to inform you that there is $a 35 fee for Domestic wire transfers and $45 for International wire transfers. Furthermore, there will be a fee of $10 for the check to be sent to your mailing address. Please... read more

Isom J 

on BBB

2 years ago

If I could go less than a star I would. Let's get started. Customer support is non existent. While they have workers for it they are as clueless and perplexed as if my issue is completely new and they never encountered it. I am being charged double on my mortgage and they are dragging their feet while I slip closer to the poverty line as a homeowner. Should I get an attorney, maybe they see I can't afford one with all of the extra money they are charging me. 0/5 stars. I know people take bad reviews with a grain of salt but ... read more

Amber B. 

on BBB

2 years ago

If I could I would give negative starts! Crappiest loan company ever!! Asked if why was 3 months behind when made payments, was then told my payments were caught up other than being 6 days behind this month ok cool, well my car gets repossessed and now I cant get them to tell me where my car is at, or get them to call me back they tell me a supervisor will call me back, no calls..: I want my stuff out of the vehicle! DO NOT use this company, run! 

Robin B. 

on BBB

2 years ago

If I could give no stars. My daughter refinanced her car here. Worst customer service, never calls back, cant reach **** needed. Keep all her text messages has proof that they said her account was in good standing and came at midnight took her car, then refused to acknowledge her.She has yet to receive a return call, get her car seats out of car. 

Michelle W. 

on BBB

3 years ago

I have been in contact with this bank several times now over the past week. My mom is their customer of several years but recently shes been placed into a nursing home. Prior to Axos my mom banked with Nationwide where she was also an employee for 32 years. My mom and I setup her online account and I was added as a beneficiary. The bank has now blocked her account and I cannot pay for her stay at the nursing home. Weve called them together on a conference call and each time she verifies herself and tells them to please speak... read more

Christine W 

on BBB

3 years ago

Unethical and fraudulent. Avoid Axos. Failed to pay ach with no explanation, then closed our account without warning. Constant run around at call center, misrepresentation and poor customer service. *********************** was horrible relationships manager and thin skinned ************************* wouldn't know customer service if it bit her. ******************* is ringleader of operations circus, impotent and blind to ripple effect Axos caused. Steer clear! 

WE X 

on BBB

3 years ago

A very stupid bank system for international wire transfers.Stupid people ask bunches of stupid questions, like what's your passport number, what is the street close to an address you lived years ago.Each wire needs to print the form, sign it, scan it, and send it to them through their bank secure message. If you are lucky, someone will call you back to ask you bunches of stupid questions which takes you around 30 minutes on the phone.Very stupid. 

Susilowati P. 

on BBB

3 years ago

Worst bank in the world, the ************* named ********* is very stupid, she ask me to initiate transfer out from my discover bank, which is illogical. I hope her supervisor listen to our conversation over the phone.Transfer out should be from axos, because the money is at axos, HOW can a clerk like ********* can be hired?...she is idiot, she will make Axos bankrupt. And ********************************* is a liar, he said the money will come today at noon at my discover bank, but never arrived I am afraid I will lose $ **... read more

Tina Y. 

on BBB

3 years ago

BEWARE! THIS BANK SELLS SENSITIVE INFORMATION to SCAMMERS!!! I understand that when applying for loans, my information may be sent out to other legitimate lenders. Literally the moment after applying for a loan to this bank, I received fraudulent texts, emails, phone calls. I was even sent a letter from a completely different bank that somehow had ALL of my important information in it, literally sitting in my mailbox for anyone to take. I was so fearful of identity theft I spent hours changing all of my passwords and closing... read more