Axos Bank

Yvonne S 

on BBB

2 years ago

On June 1, 2023 and June 5, 2023, I transferred $800 from my savings account in the amount of $400 each. The external bank that I requested transfer to did not receive the funds. Ive been calling Axos everyday since June 5th to get a status update on the transfer. I received a credit of $400 on June 7th but I am still missing $400. Axos bank representatives keep pushing the timeline back for me to receive a response and when theyre not stalling for time, theyre trying to gaslight me into thinking that the missing $400 is sit... read more

Daniel T 

on BBB

2 years ago

I opened an account with them by depositing an insurance check paid to me that was ten days ago. come to find out later that it takes seven business days to clear not counting the holiday. So I called and spoke to a representative who informed me that it would post by the end of the business day, okay sounded good but when I asked when the "end of business day" was they informed me by 12 midnight. I'm sorry my business day ends at 5:00pm. I feel like I'm just getting the run around when all I'm trying to do is buy groceries ... read more

Angry B 

on BBB

2 years ago

I opened a brokerage account with ********************** on April. After initated ACH transfer from ******* ****** banking, I was charged $25 by Axos bank due to ACH return: non trans account. I am sure, ******* ****** does have enough funding. Beyond this, I also found Axos Bank online banking is *****-bar slowing, show wrong numbers, takes time to load. With all this, I decided to close account. I contacted **************** through message and got a cold-hearted reply asking me to pay the $25 charge and then they can close... read more

Deborah M 

on BBB

2 years ago

I have a mortgage with Axos and I have had nothing but nightmares since my husband died. Axos will not put me as the primary account holder even after I have given them the required document. I have asked them almost every month to cancel the old joint ACH but they refuse to even acknowledge it so I was getting duplicate mortgage pulls almost every month. I eventually had to block that link and set up a new link to a new bank account. Now I am still having issues with multiple payments, and they are telling me I have late pa... read more

Steve B 

on BBB

2 years ago

I have over an 800 credit score and a 7% debt ratio. They declined my personal loan application because I forgot the email address I used to apply saying they couldn't verify my identity. That's *****! They had us jumping through hoops during the application process providing far more documents than SoFi needed, who offered the same rate and much more easily and quickly approved me. 

Shannon B 

on BBB

2 years ago

Hate, hate, HATE this bank! What bank (anywhere on the planet) holds your paychecks for a minimum of 5 days?! They take forever to reply, they are cold and uncaring. I hope they get shut down, cuz no matter HOW to u deposit your money, it wont clear for a full FIVE **BUSINESS** DAYS. Never, ever will recommend this establishment to ANYONE. 

Cecilia Y 

on BBB

2 years ago

I applied for an account and transferred money. My account was cancelled and money was not returned. I tried contacting by email through the portal and there was no response. Tried calling and no one has called me back. 

Mike W 

on BBB

2 years ago

If I could give this bank negative stars I would. DO NOT DO BUSINESS WITH AXOS. I made a $5k check deposit from my grandmother on my personal account, and they restricted and locked the entire account because they were waiting to verify the authenticity of the check, which is a load of ****, pick up the phone and call the issuer. My accounts been locked a week+ now, and every time I call Axos, I get smoke blown up my rear by some rep in *****. No one in that company knows what is going on. The mobile app is garbage, and thei... read more

Jeffrey B 

on BBB

2 years ago

I transferred money from my other account into axos bank 4-3-2023 and it shows as their "total balance" but i cannot access this money at all for the past 6 days now? Seeing tomorrow is monday and a holiday my guess is i won't see anything moved to access my money? I received an email from axos bank and they said they will escalate this issue? When? I have to use a credit the past week i only use as an emergency because it's 29% interest on it. I've been with them for over 6 years and i am done..