Axos Bank

Erica M 

on BBB

2 years ago

This is ridiculous. There is an issue with my account, the representatives keep sending me to the system CAUSING the issue, the supervisors are NO help, it's been 3 DAYS of phone call after phone call after phone call and NOTHING! The representatives are disrespectful and want to do the minimum amount of work and THAT'S only when you can understand them! 

Westley C 

on BBB

2 years ago

************* of All Time!Fast speeds, Interest Checking, Great loans, ************************* HUGE ATM Network, Friendly Apps, All in One Ecosystem for all your Financial Needs 

Michael W 

on BBB

2 years ago

Its amazing the **** allows Axos to do business. I wish I could give 0 stars. I opened an account 6 weeks ago and haven't been able to use it like a real bank. It took 2 weeks to set up online banking with them. I deposited a check for $1750, which took more than 14 days to hit my account. The day after that deposit a client sent a $1850 bill pay transfer which didn't appear in my account. I called and secure messaged Axos (they don't do email, and secure messages are available on their app) from my computer and they had to ... read more

Cl N 

on BBB

2 years ago

DO NOT USE THIS BANK. I would leave zero stars if possible. This bank has antiquated technology and does not follow cybersecurity best practices. I have to download, sign, and re-upload a paper form to send an outgoing wire transfer. This goes into a black hole of the "secure message center," which means zero communication back from them to confirm the wire has been processed. It's also not possible to see what messages/files I submitted, so no ability to verify anything went through. Calling customer service means a 20+ min... read more

Evan B 

on BBB

2 years ago

Do not use this bank!! I attempted to link an external account with my axos account, however due to issues with verification, they were unable to link the account. As a side effect of being unable to link the account, they suspended my Axos account. In order to activate my account, they require me to either send a photo of a voided check, or a picture of me holding my license. At this time my funds are frozen and those are the ************ they offer to verify your identity. In addition, according to their customer service, ... read more

Ann S 

on BBB

2 years ago

I opened a 60-month CD with what was then **** of ********* The bank changed their name to Axos bank (probably because of many complaints here on the BBB and elsewhere!). When the CD matured, I was told I would have to pay to get my funds out, with this message:"I am ********, and I will be assisting you today. I would like to inform you that there is $a 35 fee for Domestic wire transfers and $45 for International wire transfers. Furthermore, there will be a fee of $10 for the check to be sent to your mailing address. Please... read more

Isom J 

on BBB

2 years ago

If I could go less than a star I would. Let's get started. Customer support is non existent. While they have workers for it they are as clueless and perplexed as if my issue is completely new and they never encountered it. I am being charged double on my mortgage and they are dragging their feet while I slip closer to the poverty line as a homeowner. Should I get an attorney, maybe they see I can't afford one with all of the extra money they are charging me. 0/5 stars. I know people take bad reviews with a grain of salt but ... read more

Amber B. 

on BBB

2 years ago

If I could I would give negative starts! Crappiest loan company ever!! Asked if why was 3 months behind when made payments, was then told my payments were caught up other than being 6 days behind this month ok cool, well my car gets repossessed and now I cant get them to tell me where my car is at, or get them to call me back they tell me a supervisor will call me back, no calls..: I want my stuff out of the vehicle! DO NOT use this company, run! 

Robin B. 

on BBB

2 years ago

If I could give no stars. My daughter refinanced her car here. Worst customer service, never calls back, cant reach **** needed. Keep all her text messages has proof that they said her account was in good standing and came at midnight took her car, then refused to acknowledge her.She has yet to receive a return call, get her car seats out of car.