Axos Bank

Steve B 

on BBB

a year ago

I have over an 800 credit score and a 7% debt ratio. They declined my personal loan application because I forgot the email address I used to apply saying they couldn't verify my identity. That's *****! They had us jumping through hoops during the application process providing far more documents than SoFi needed, who offered the same rate and much more easily and quickly approved me. 

Shannon B 

on BBB

a year ago

Hate, hate, HATE this bank! What bank (anywhere on the planet) holds your paychecks for a minimum of 5 days?! They take forever to reply, they are cold and uncaring. I hope they get shut down, cuz no matter HOW to u deposit your money, it wont clear for a full FIVE **BUSINESS** DAYS. Never, ever will recommend this establishment to ANYONE. 

Cecilia Y 

on BBB

a year ago

I applied for an account and transferred money. My account was cancelled and money was not returned. I tried contacting by email through the portal and there was no response. Tried calling and no one has called me back. 

Mike W 

on BBB

a year ago

If I could give this bank negative stars I would. DO NOT DO BUSINESS WITH AXOS. I made a $5k check deposit from my grandmother on my personal account, and they restricted and locked the entire account because they were waiting to verify the authenticity of the check, which is a load of ****, pick up the phone and call the issuer. My accounts been locked a week+ now, and every time I call Axos, I get smoke blown up my rear by some rep in *****. No one in that company knows what is going on. The mobile app is garbage, and thei... read more

Jeffrey B 

on BBB

a year ago

I transferred money from my other account into axos bank 4-3-2023 and it shows as their "total balance" but i cannot access this money at all for the past 6 days now? Seeing tomorrow is monday and a holiday my guess is i won't see anything moved to access my money? I received an email from axos bank and they said they will escalate this issue? When? I have to use a credit the past week i only use as an emergency because it's 29% interest on it. I've been with them for over 6 years and i am done.. 

Christine M 

on BBB

a year ago

I joined Axos bank before it WAS Axos Bank. I originally joined because of the "no overdraft fee" AND no monthly limit/monthly fee. But apparently, during the transition, my accounts became detached/unlinked. By then I had a pretty good payment system in place, but as in life, something unexpected came up and I didn't have enough money in my checking account to cover a check. I had plenty of money in my savings and when I realized what had happened, I didn't stress at all, knowing that this happened before and money just aut... read more

Erin S 

on BBB

a year ago

As others have said, it is impossible to work with their customer service. Often, a representative is not online to assist you. I have been trying for weeks to record my legal name change so that I can deposit checks that were written to my new legal name. I submitted all of the required documentation to their secure message system 14 days ago, have replied to my own message multiple times in an effort to get a response, and still nothing. I waited 40+ minutes on their chat today to have a representative only tell me the sam... read more

Sue T 

on BBB

a year ago

I have NEVER had a problem opening a bank account. Have spent MONTHS attempting to open an account. Received email from bank stating they were terminating our relationship!!!!!! Never even got to open the account. Even closed the account as they instructed me to do then was terminated!!!!! HORRIBLE 

melissa O 

on BBB

a year ago

I Strongly recommend getting your money out of this bank as I would not be surprised if its next to fail.