Axos Bank

James M 

on BBB

11 months ago

Absolutely garbage bank with stupid policies. They wouldn't let our nonprofit open an account without a ***** letter from the *** (which takes months to acquire). All banks with half a brain will give you a bank account with articles of incorporation, an EIN, and supporting documents. *****. 

Myra S 

on BBB

11 months ago

Horrible customer service. **************** promises one thing and the back office will not deliver on that in a timely way. Overseas call center (where all calls are directed) will not or cannot transfer call to US and cannot or will not transfer call to any supervisor in any country. Completely at their mercy. Unresponsive and uncaring. 

rena s 

on BBB

11 months ago

Do not use. I had an investment account. It wasn't showing up online, their rep had "no idea" why. Later it did show up, I spoke to another rep who said if I transferred my assets to another bank, I wouldn't be charged. When I did, they cashed out some of my stocks to get their $100 fee. The rep then apologized I was given confusing, incorrect info. 

May B 

on BBB

a year ago

Completely deceptive business practice. They will lie to you via email to pull your credit and then tell you they cannot perform the service. But your credit has already taken the hit from the pull they did. DO NOT do any mortgage business with this fraud bank. They are not to be trusted. 

Robert T 

on BBB

a year ago

I had a loan for $35000 and paid on it religiously until I had enough to pay the loan off in one lump sum. I went onto the website and triple checked the amount to pay off the loan $32000 and change. I made 1 final payment and my account showed a zero balance. A few weeks late I receive a collections notice for $429. I called the ***** number 5 times, each time being transferred to a robot that hangs up on you. I was finally able to get a person on my 6th attempt who stated that I only owed an additional $280. Confused I ask... read more

JOHN B 

on BBB

a year ago

They started well way back in the day when they were Bank of the Internet. However, the last few years have deteriorated. **************** is a joke and has been outsourced. Don'e expect to ever talk to a supervisor no mater how egregious the issue might be. Don't expect support to be helpful. They will just close your requests without responding. **************** says they will escalate your issue but it will not happen. I have gone through their customer service maze multiple times and on three occoasions I was told that I... read more

NATALIE S 

on BBB

a year ago

Place is a SCAM - I withdrew my application prior to approval, it went through anyway. All efforts to get my money out have been ineffective - all transfers "have not gone through" claiming that it is on the receiving bank end, not theirs 

Kalicia H 

on BBB

a year ago

This company sucks! I opened an *** on 09 / 2008 with $300. In 16 years I lost $60.44. My ending total balance is $239.56. The **** representative told me they put my account in "Dormant status" and started charging me to send paper copies to an address that I no longer stay. I was also told by the **** representative that out of 16 years my account only gain 4 *****'s here and there. IN AN *** ******** Really? You have to tell me something better than that! 

Stephen M 

on BBB

a year ago

I had some assets invested elsewhere and the entity was acquired by Axos. I have been trying to access my account for literally 8 months and have spoken to multiple Axos representatives on the phone and sent countless emails, but have been unable to see or access my funds. They claim they are able to see the funds but due to a "technical issue" I cannot see or access on my end, which seems very suspicious.