Axos Bank

Jared D 

on BBB

a week ago

Axos bank is not a good bank and I would not recommend using them. I have a vehicle financed through axos and was setup on automatic payments, their system failed and didnt draft one payment, instead of fixing the issue they hit my credit report with a late payment which caused my perfect score to drop drastically. Before axos I have never had any late or missed payments. If you want to keep your credit score healthy STAY AWAY from AXOS BANK. 

Gary T 

on BBB

2 weeks ago

I'm trying to open a small business checking account. My company is a new LLC, just my wife and I. I've provided all the documentation requested. My application seems to be hung up in their approval/review process. It's been a week, a good 4 business days and they can't tell me when, if ever, my account will be approved. This is horrible. I've tried to escallate and they say someone will call in the next 24 hours. We'll see. I just spoke to **************** in ** and they tell me my app could be approved as soon as 15 minute... read more

Matthew M 

on BBB

3 weeks ago

****** get my money transferred out of Axos managed **** first of all they take more out of it in fees each year than it makes in interest. when I try to roll it into an unmanaged account through e-trade, they repeatedly lie to me about how to get this account rolled over. They tell me it can be done on there website but the website tells you to call customer service. Each person in customer service tells you something completely different or has you call another number and talk to someone that sends you right back to them. ... read more

Tom C 

on BBB

a month ago

I found Axos bank through a popular third-party website and decided to sign up for the checking account promotion with promo code rc500 to receive 500 dollars over the course of 6 months. After two months I never received anything and every agent I spoke to gave me a new time Frame in which it would appear. It never came. Then another agent told me I wouldn't get a bonus unless I kept making ***** transfers. That was not what the promotion stated on this website or several others that I found, although others had different w... read more

Lawrence R 

on BBB

a month ago

I paid off my auto loan in full last week through a linked account. I wanted to ensure I paid off entire loan (balance says 0 online, but the suggestion is that i am paying interest while they process the closing of the account). Also told it will take 30 days for them to get me my title. I wanted to discuss expediting transfer of title (as I cannot sell car without it). All customer service numbers are routed first to 'EVo' an automated system, then to an overseas call center that cannot provide definitive information, are ... read more

James M 

on BBB

a month ago

Absolutely garbage bank with stupid policies. They wouldn't let our nonprofit open an account without a ***** letter from the *** (which takes months to acquire). All banks with half a brain will give you a bank account with articles of incorporation, an EIN, and supporting documents. *****. 

Myra S 

on BBB

a month ago

Horrible customer service. **************** promises one thing and the back office will not deliver on that in a timely way. Overseas call center (where all calls are directed) will not or cannot transfer call to US and cannot or will not transfer call to any supervisor in any country. Completely at their mercy. Unresponsive and uncaring. 

rena s 

on BBB

a month ago

Do not use. I had an investment account. It wasn't showing up online, their rep had "no idea" why. Later it did show up, I spoke to another rep who said if I transferred my assets to another bank, I wouldn't be charged. When I did, they cashed out some of my stocks to get their $100 fee. The rep then apologized I was given confusing, incorrect info. 

May B 

on BBB

a month ago

Completely deceptive business practice. They will lie to you via email to pull your credit and then tell you they cannot perform the service. But your credit has already taken the hit from the pull they did. DO NOT do any mortgage business with this fraud bank. They are not to be trusted.