Axos Bank

GLENN W 

on BBB

3 weeks ago

I've owned a business in the banking industry since 1995 and dealwith hundreds of banks and credit unions worldwide. Therefore, I MUST do extensive research to protect my business and $$$$$$$. BOTTOM LINE: Based on my research as of 7/17/2025, I would NEVER waste my time even opening an AXOS bank account UNTIL they resolve ALL the issues described by EVERY other review you'll see here. Most importantly BEWARE of the small print which requires you to setup direct deposits OR deposit $5,000 EVERY MONTH to get their enticing 4.... read more

GLENN W 

on BBB

3 weeks ago

I've owned a business in the banking industry since 1995 and dealwith hundreds of banks and credit unions worldwide. Therefore, I MUST do extensive research to protect my business and $$$$$$$. BOTTOM LINE: Based on my research as of 7/17/2025, I would NEVER waste my time even opening an AXOS bank account UNTIL they resolve ALL the issues described by EVERY other review you'll see here. Most importantly BEWARE of the small print which requires you to setup direct deposits OR deposit $5,000 EVERY MONTH to get their enticing 4.... read more

Pedro K 

on BBB

a month ago

If i could give these a******* a negative 5 review I would. Everyone MUST AVOID THEM AT ALL COSTS. Put your money in a shoebox and hide it behind a brick wall in your basement rather than banking with them. First of all, transfers take WEEKS, if they do it at all. I've had several transfers that just never posted to my other account, its as if the system forgot to do it? Then i needed to order checks. I called on the 20th, the representative said it would take 5-7 business days for them to be mailed to me. I called back on t... read more

Theresa P 

on BBB

a month ago

Just opened an account for the high interest rate promised. Wish I had read these reviews first. Turns out I looked but missed fine print of either having to deposit 5k EVERY month, or have auto deposit with the required checking. So, my bad, I opened a *************** which is what I was after. A high yield savings account only, but they're holding my deposit for now that I transferred from a different bank. What put me over the top is they are now spamming my inbox. Every. Day. No bank in the many banks I've done business ... read more

Kelly N 

on BBB

a month ago

i have filed a complaint about week ago that someone stole my personal information from my ************************* acct for $25K. And someone created bank account with them. What happened to my complaint? It's not in BBB website anymore. And the problem is not solved. They did send a memo dated 6/18/25 after i filed my complaint through BBB. Basically, the letter stated $25K "Placed within a designated account". don't know what that mean. The letter also mentioned is that someone created account with them on ******* having... read more

Shaun E 

on BBB

a month ago

Axo is holding $1000 of my money and there is no way to get it back. Their app and website are constantly glitching. I cannot even update my phone number or address, so trying to conduct a transfer to get my funds out and close any relationship with this bank is impossible. The only option given by customer service **** is to send a secure message explaining the issue. I explain the issue verbally and in writing but it does nothing to fix the issue. The company refuses to conduct any sort of customer service to release funds... read more

Michael T 

on BBB

2 months ago

******** customer service! Ive had to call multiple times because they keep telling me theyre going to send an email to me with information they need. Its been days and Ive never received any email! Ive been trying to get help from customer service because of a in networks bank *** that crashed in the middle of my deposit. It kept my money and did not credit my axos account. I contacted the in network bank and they told me to contact axos and have them file a dispute against the *** so they can investigate.**** has not conta... read more

David G 

on BBB

2 months ago

I just opened a checking and saving acct. Minimum deposit was ***** in each account. I would receive the 4.66% interest rate. I only received 1%. When I spoke to representative they said I needed to deposit 5000. every month. And maintain a ******************************************************************** the deceptive bank. 

Chris G 

on BBB

2 months ago

Trying to get a CD paid out to the beneficiary after the death of the owner has been extremely difficult. I do not recommend this bank.