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AutoNation Chrysler Dodge Jeep RAM North Richland Hills
- Used Car Dealers
- Fort Worth, TX
About this business
Location details
7740 NE Loop 820, Fort Worth, TX, 76180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very very disappointed with the experience with this dealer today. After back and force email discussions with Jonathan Lopez, we have agreed on the vehicle availability and price, and set an appointment for a test drive. I arrived at the dealership on time, drove the car, and ready to purchase. They sent to me a invoice which is $2000 than what we have discussed in the email, and they are not willing to negotiate. Totally waste my time! Won't go again!
Business response:
Hi John, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (817) 522-4981. We would appreciate the chance to turn your experience around.
This has not been a good experience overall. It started out fine but I am still waiting on them to allow me to do a pre-purchase inspection one week later. This experience is the epitome of having a tooth pulled with no pain medication. They have a portion of my money and have not communicated properly.
Business response:
Hi Kay, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-4981. We hope to hear from you.
They were wonderful. Quick responses, easy going and not pushy; but mainly, they called me back when they said they were going to and I didn’t have to wait days for a response to anything. Everybody was very friendly and helpful.
Business response:
Hi Michelle, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Multiple people kept emailing me what car I'm interested in and even got a call from this lady telling me the car is available and if I had any other questions about the car. Asked her to send me pics through the phone number she called me in and did the same to multiple staff that kept emailing me. Never got an email, a text, or a call back of the car until I followed up five days later and they told me the car is sold. Useless reaching out to them online, useless emailing and receiving calls from them. I guess it's best to... read more
Business response:
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (817) 522-4981 so we can work towards a resolution. Take care!
They had no idea where the vehicle was on their lot. The salesman started out friendly and professional because he got my interest in another vehicle but as usual the T.O. system with the usual “if I could would you” bull was interjected by the Sales Manager or the Finance Manager.The individual never introduced himself!!
Business response:
Hi Richard, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (817) 522-4981. Take care!
Spoke with sales lady. Told her I want truck and would be paying cash on Tuesday. Truck was sold on Saturday. Very disappointed. Tried reaching out to her no response.
Business response:
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great customer service. Price was above budget maximum.
Business response:
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
They did respond quickly.
Business response:
Hi Michelle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Only that they took all options in finding me a vehicle that satisfied me, Bravo!
Business response:
Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. If you have any further questions, please give us a call. We're always happy to help!
Frequently asked questions about AutoNation Chrysler Dodge Jeep RAM North Richland Hills
How is AutoNation Chrysler Dodge Jeep RAM North Richland Hills rated?
AutoNation Chrysler Dodge Jeep RAM North Richland Hills has a 4 star rating with 5,227 reviews.
When is AutoNation Chrysler Dodge Jeep RAM North Richland Hills open?
AutoNation Chrysler Dodge Jeep RAM North Richland Hills is open now. It will close at 9:00 p.m.
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