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AutoNation Chrysler Dodge Jeep RAM North Richland Hills
- Used Car Dealers
- Fort Worth, TX
About this business
Location details
7740 NE Loop 820, Fort Worth, TX, 76180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Terrible experience. The used car department looks like a cesspool and the staff thinks everyone who walks through their doors is a low credit customer. I came in with a pre-approval from my credit union. Also, they don't accept drafting instructions which is crazy since this is a big dealership. Again, the place looks like trash. It looks like all the furniture was picked up from someone's curb and the bathrooms are unkept and nasty. The toilet seat isn't attached to the toilet! Now let's talk numbers. This vehicle is rea... read more
Business response:
Hello, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 522-4981 to discuss ways to improve your experience with our dealership moving forward. Thank you, and we hope to hear from you soon.
Started my paperwork and they still sold it before I can get there. I understand business is business but I didn’t like their costumer service skills especially since they knew I was driving 400 miles plus for that vehicle.
Business response:
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-4981 to discuss what we can do to help.
Dealership itself was a little old and rusty but my salesman David and finance guy Brent were AWESOME to work with!!!
Business response:
Stephanie, thank you for your kind review; we are happy to pass along your comments to David and Brent here at AutoNation Chrysler Dodge Jeep RAM North Richland Hills! Thank you so much for being one of our valued guests and we look forward to your next visit!
Very very disappointed with the experience with this dealer today. After back and force email discussions with Jonathan Lopez, we have agreed on the vehicle availability and price, and set an appointment for a test drive. I arrived at the dealership on time, drove the car, and ready to purchase. They sent to me a invoice which is $2000 than what we have discussed in the email, and they are not willing to negotiate. Totally waste my time! Won't go again!
Business response:
Hi John, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (817) 522-4981. We would appreciate the chance to turn your experience around.
This has not been a good experience overall. It started out fine but I am still waiting on them to allow me to do a pre-purchase inspection one week later. This experience is the epitome of having a tooth pulled with no pain medication. They have a portion of my money and have not communicated properly.
Business response:
Hi Kay, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-4981. We hope to hear from you.
They were wonderful. Quick responses, easy going and not pushy; but mainly, they called me back when they said they were going to and I didn’t have to wait days for a response to anything. Everybody was very friendly and helpful.
Business response:
Hi Michelle, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Multiple people kept emailing me what car I'm interested in and even got a call from this lady telling me the car is available and if I had any other questions about the car. Asked her to send me pics through the phone number she called me in and did the same to multiple staff that kept emailing me. Never got an email, a text, or a call back of the car until I followed up five days later and they told me the car is sold. Useless reaching out to them online, useless emailing and receiving calls from them. I guess it's best to... read more
Business response:
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (817) 522-4981 so we can work towards a resolution. Take care!
They had no idea where the vehicle was on their lot. The salesman started out friendly and professional because he got my interest in another vehicle but as usual the T.O. system with the usual “if I could would you” bull was interjected by the Sales Manager or the Finance Manager.The individual never introduced himself!!
Business response:
Hi Richard, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (817) 522-4981. Take care!
Spoke with sales lady. Told her I want truck and would be paying cash on Tuesday. Truck was sold on Saturday. Very disappointed. Tried reaching out to her no response.
Business response:
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Frequently asked questions about AutoNation Chrysler Dodge Jeep RAM North Richland Hills
How is AutoNation Chrysler Dodge Jeep RAM North Richland Hills rated?
AutoNation Chrysler Dodge Jeep RAM North Richland Hills has a 4 star rating with 5,735 reviews.
When is AutoNation Chrysler Dodge Jeep RAM North Richland Hills open?
AutoNation Chrysler Dodge Jeep RAM North Richland Hills is open now. It will close at 9:00 p.m.
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