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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
CROOKS... THEY MADE PAYMENT ARANGEMENTS WITH ME, AND STILL CLIPPED MY CREDIT, HIT ME WITH A LATE FEE AND ALL AFTER I PAID MY FIRST INSTALLMENT A MONTH AHEAD OF SCHEDULE...
1. Customer service is a .5 Took me 15 min to get to a person. English is not there first language. They do t understand what I am asking or telling them. 2. billing department is a joke . . Trying to pay right bill . Tring to get pricing. Was told couldn't give me price of gas oxygen till it was billed to insurance company . How do you not know what you charge ? 3. They can never answer my questions
Service and Equipment Sucks!
I've been waiting since mid August to receive my equipment and still nothing. I call weekly and never get anywhere.
Worst customer service. They do not listen to their customer at all. They read their script and ignore anything you have to say. They do not call back when you ask and call late evening hours even when asked not to
Do not schedule pickup returns for a deceased customer on days that you are not in the area and then cancel the pickup without notifying the family member. I have wasted my last 2 bereavement days to get this equipment returned only for you to be a no-show AFTER leaving a message confirming the pickup time. After the 2nd no-show I found out that you are not even in the area on Mondays - the day for which both pick ups where scheduled by YOUR SCHEDULER. I have no bereavement days left to get this equipment returned and have n... read more
Improvement could be had be ensuring that telephone service is dealt with by a person if the answering menu system doesn't provide an endpoint contact for service. We've had 2 no-shows in the last 3 days, promised by a rep with a heavy accent, perhaps an India call center...? Yet there is no discernible path through the automated answer "service". At one point, it just wrapped back to the beginning without explanation, forcing start-over. At another, it just hung up. . On my 4th phone number and 4th try I was finally able to... read more
It was impossible to communicate. It is customer disservice. The call center is inept.
Call Center in the Philippines is worthless. Waiting for O2 concentrator for 3 days. All they want to do is get you off the phone. They have promised to call back twice. No call back. They are a bunch of liars, plain and simple. Now wonder they won the Medicare competitive bid for O2 providers. They probably pay the call center staff next to nothing. If you are in an emergency situation, don't depend on them. Call 911.
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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