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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WORST call center on earth!!! You have to push dozens of numbers to speak to a human and then that person is clueless. Then they eventually hang up on you with no resolution to your needs. Total BS.
Nightmare experience with Humana Medicare Advantage First, my mom gets discharged home after back surgery without any equipment and zero therapy. She did not walk much the previous year and muscles are very weak. I repeatedly told staff that - apparently Humana thought she was ok to go home. She was with me from monday thru Friday - thinking someone trying to kill her and keep her locked in a cold dark basement. Kept getting out of bed and fell twice. Finally, fell on me, pulling muscles in my back and right arm and twisting... read more
REALLY WANT TO KNOW~EMPLOY PEOPLE IN CUSTOMER SERVICE THAT KNOW YOUR PRODUCTS & IN THIS COUNTRY!
close shop they fvckng suck
Apria healthcare has the shadiest business practices. Twice now we have been billed without authorization from us to the tune of $300 or so, which for us is our entire bank account. They then tell us that there’s nothing that they can do until the payment hard posts (not true according to our bank who told us exactly what they can do to release the hold) and then takes 2 WEEKS to get the money back. They don’t care about customer service or making sure that customers don’t get screwed over by their sketchy billing department... read more
How about if Apria stopped trying to cheat clients out of money? How about if one person there knew what the others were talking about? How about if you get one answer to a question instead of 100? The list is endless, but I'm still being being for a wheelchair that they are not sending bills to insurance for, at least not with the correct codes. Insurance does not get their claims and they have a million excuses. The worst company, and the only one my insurance uses. I don't care if I have to sell everything I own, never ag... read more
I absolutely do not recommend this company. Their ads might say they're "here for you" but don't buy into their lies. My very dear friend has dealt with them for years, so you might think there's some sort of relationship that's been established. Obviously not-- her oxygen machine broke at 4 am and she's already waited for over 9 hours for a replacement unit. She's on oxygen 24/7, and they're aware of this, which is why they assured her she'd receive emergency service. Six hours later she called for an update and was told sh... read more
The people who work for Apria and came to our home with equipment were wonderful. I could not have asked for nicer, kinder people on the customer service end of business. And their phone customer service reps are very polite. But, billing has been a huge problem for us. The billing department at Apria has been unable to figure out how to correctly bill our insurance company for the services we received from them. And, they continue to bill us for thousands of dollars that our insurance company has verified with them should b... read more
horrible customer service and no compassion for first time users in need of proper equipment. stay away if you can!!
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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