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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. They keep you on hold forever, they keep transferring your call from one person to another. Not a single member could explain why my parents have still ongoing bills despite them closing their accounts with Apria since June, 2018.
Ha!!! Fire everyone and start over!!
I will never forget this bad experience. Strongly AVOID AVOID AVOID
My dr contacted Apria Nov 29 2018, to order knee scooter. Apria calls me on Dec 4 and leaves a voicemail to call them. I was at work as unable when they call. I call them back as soon as I was able. I was then told my order was canceled because I didn’t answer when they called. My surgery was Dec 5. They tell me they will reinstate the order and call me Dec 5. I remind the I will be at hospital and probably unable to answer till I get home. I call them around 3:00 and then again at 6:30. Told both times that it was on a truc... read more
Absolutely worst customer care I have ever experienced in my life! I tried to call them about an unauthorized charge on my credit card and they hung up on me. So I had to dispute it with my credit card company. Don't ever ever given them your credit card info. Their logo is a joke. Should be working to NOT improve the health...
Worse company for service and follow through that I have ever dealt with! Hoping they pull through tonight or tomorrow for an order placed almost a month ago!!
Your customer service makes Comcast look 10/10. You should be embarrassed.
i placed an order in Oct 2017. no problem ( I thought). i repeated that order in 6/2018. no problem ( I thought) . i got a bill in September for almost $900! Said my insurance rejected the charge last year! it would have been nice top know before placing another order. Thing is, my insurance paid it. No amount of calls worked. i even had (at their request) my health insurance call them. so, my insurance tells me is been handled. I just got another bill, this time for almost $500. i only owe $84. Do business with them at your... read more
reading the other reviews and their failure to do any about it, it appears that screwing customer is policy in this company. Awful Customer service, I am stuck now with a bill because the "customer service rep" failed to do her job and provided me with incorrect information, didn't follow instructions, I asked that the order not be put through until I"m informed of what my financial responsibilities would be. They also billed me the incorrect amount per my insurance, and when I called to file a complaint they blew me off. We... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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