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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service EVER!
Quit outsourccing to India. Listen to your customers. Your oursourced customer no service reps have refused to slow down so they could be understood. hung up on the coversation, refused to answere questionis. I am sure they are following a matrix on how to provice NO service. they have also refused to transfer me to a North American based call center. I do not know if you even have one. WHY do you send my tax dollars overseas? I know it is corporate greed.
I got my cpap last week and I’ve had problems with it from day #1, I’ve called Apria repeatedly and no one has resolved my problems with my machine. Every time I call I get put on hold repeatedly, yesterday she said she was transferring me to the cpap manufacturer, ResMed but instead I was transferred to a robo message for life alert! They billed my insurance over $2500 for a machine that practically drowns me every night!!! And I have no choice but to eat it or I’ll get billed the $2500!!
My husband and I both have cpaps. I ordered mine directly due to the fact I still had an insurance deductible. He didn’t. Apria totally screwed up the order and sent him a cpap that wasn’t even the right brand. Now he’s getting punted by customer service. We have been customers for almost 15 years. What the f#%* happened to the good customer service we used to get ?????
last year after giving birth at Kaiser Permanente in the bay area, i was loaned a breastpump. when it was time to return the breastpump I attempted to do so but I never recieved the label/resources to return the unit because i was speaking to a non Kaiser Apria customer service rep. Then i attempted to return the unit to Kaiser, but was told I had to return it to Apria. Then I called again and this time I recieved great service by a rep who told me dont worry you will be taken care of and transferred me to a Kaiser rep. once... read more
they send me what I do not want and charge me an arm and a leg for it. Filing a complaint with the California Medical Board
Apria drivers should stop using their phone while driving
Apria has terrible customer service and so many phone numbers and locations it's difficult to resolve a problem. They may tape the phone conversations but I don't think it's to improve customer service!! They've charged my credit card for fees I am not responsible for. Still trying to correct. Also they've picked up some equipment we no longer use but are still calling me to reorder tubing, masks, etc. Sending me bills demanding I return equipment they already have. They are a nightmare to deal with.
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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