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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The place is a joke. Total brush off over and over. They don't answer calls and hang up after long hold times! Do business elsewhere!
Their service is terrible. Send you incorrect supplies. I was called 4 times today about a bill of$6.97 which I paid when I originally got the bill. Please for your own peace of mind use another company!!!
Apria is the worst medical company ive ever had the displeasure of dealing with. charges for equipment that i already own and reaccuring charges that they cant seem to explain and when you talk to someone on the phone, they're an out of country service so the communication is hard to say the least. Oh and theres nobody you can talk to in person. So if youre new to dealing with this company, hold on to your pants because its one hell of a ride.
We placed a catheter order on December 14, 2018. After the order did not make it to us after a week we called and they said it was shipped so, again we waited. A few days later we called again. This time we asked for the tracking number and according to UPS the shipment never left the supply warehouse. Again we called Apria. They again tried to tell us that it shipped but after 2 weeks and the tracking number we knew better. Today we have been on the phone with them for almost an hour. They continue to blame UPS and are havi... read more
Horrible company, totally uncaring, even when equipment is needed in an emergency. They are unresponsive when you call, live to give you the run-around on the phone and it takes literally weeks to get your medical equipment, that is IF you get it! My husband is waiting for medical equipment ordered in December 2017, yes, that's right and not a typo, 2017!
Don't bill customers without a signed agreement. Don't force customers to sign a rental agreement when they are returning equipment and supplies unused and unopened. Provide a clear receipt confirming equipment was returned. Don't bill customers for supplies that were returned unused and unopened. Don't tell customers their account balance has been resolved but still make collections calls to the customer with a different story.
What kind of company decides to come get the oxygen equipment of a dying man on Christmas Eve??? After multiple billing errors on your part he decides to switch companies and you make the grievous decision to call him that you will be picking up his only means of staying in his home to spend his last Christmas with his family. I will be reporting you to Medicare, my dying father will be reporting you to Medicare. AND I WILL BE GETTING US A LAWYER. If I have anything I can do I will sue you for everything possible.
Please hire people who can speak and understand English, specifically for the United States. I'm tired of calling because you sent the wrong parts (again and again and again).
I've been on the phone for ANOTHER 40 min today with 2 different APRIA customer service reps, for an order than should have been filled in 3 days. Probably the worst customer service I've encountered in the last 3 months. It's taking 2 weeks for a simple machine replacement?
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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