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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Provide a local number for immediate help. I live in Macon, Georgia and get linked up with someone in India who cannot help me. Getting letters saying I owe, finally got someone to say I had a zero balance, got a letter that I was going to be billed because you didn't get correspondence form Dr. about follow-up after Cpap use for a month, asked me to contact Dr. and his office says they need to hear from you! This is a circus and I do not feel well enough to follow through with all this mess. Why make it so difficult to solv... read more
Worst customer service experience every time. Been waiting on an order of supplies since September and still nothing. Have called 17 times and hung up on 6 while put on hold. Always an apology, they say the order will be sent to escalation department, they have received authorizations and I will receive my supplies in 48 hrs ... nothing .... Get corporate number and when call am rerouted to Philippines general call center. The company does not care for their customers and if you are in dire need of life saving supplies do no... read more
Billing services transactions are done out out the country. Their products and services or good, it’s the accounts payable is horrible. They repeat everything 4 to 5 times over the phone. It’s not only uncomfortable, in regards to theft, but my phone’s battery has died and reception has dropped the call. There has to be a better way to pay them. I failed at the internet access as well.
Worst customer service ever. They routinely hang up on you when you call and they charged us for items we didn’t receive and then kept refusing to remove the items from our bill
Patients beware - for months Apria Healthcare has been fraudulently trying to charge my credit card for inoperable equipment they refused to correct. This company is super shady in my opinion. Lots of lies from Apria. Also because of there shady practices I have been out of a working cpap for months. They billed and tied up my insurance so I no longer have insurance to us with a reputable company. Apria doesn’t care about people just their money. Run from this company
They do not send supplies when requested. They also fought with me about sending my 86 year old grandfather a bill. One person said they would send him a bill, other people said they could not send him a paper bill. I have had countless calls with the "customer service" department to not get anything resolved.
Just spent over two hours on the phone with Carecentrix, which does the billing for Apria. Paid my bill in September and they said they haven't received it, despite giving them verification from my HSA. Never a pleasant experience dealing with them.
worst conpany every, customer servicr is in Manila
They are a nightmare to work with. My husband has been renting a cpap machine for almost seven years now. We could have purchased three machines outright for what Apria charges. The machine recently stopped working, and he has been passed around from one person to another trying to get the issue resolved. One person actually told him "Don't worry, you can live without a cpap." I don't know why they are still in business. Don't give them your credit card. They will charge for equipment/services you don't receive and you will ... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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