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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service I’ve had in quite a while. My insurance called to verify coverage after I was told repeatedly that they were “unable to get a human” which is a lie. It’s a small insurance company with a live receptionist. Then mysteriously that verification of coverage disappeared and when I called again I was told that they don’t even take my insurance which is not true. My insurance offered to call again and I said not to bother. I’d rather not give money to this business.
Let me tell you about this conglomerate bag of idiots. First, back in July of 2018 I went to get a CPAP from a local store. They acted like I was speaking a second language when I walked in even though I had an appointment. They set me up with a cpap and walked me through everything. The next day I called in with questions. I have yet to get a phone call back. I have called their customer support multiple times and no one seems to understand what I am talking about. Most recently, I received an invoice with nothing on it. Ju... read more
Have better customer service, And remember they are a healthcare provider. That means their customers have health problems and in need of help. Perhaps you need more employees to fill the need.
nope! still waiting for my daughter equipment! 24hrs so far!
Worst experiences ever with this company doesn’t have smart enough staff to bill insurance right then charge customer they have a scam going tell me I needed equipment I didn’t need and the customer service can’t speak a bit of English after 3 months nothing was resolved and stressed me I cancelled they also gave me the run around even picking up the equipment
RecommendedI was in the university of Miami Hospital. They said I had to have a wheelchair to go home. Some lady calls me in my room asking for my copay so they could deliver the wheelchair - at 11:30am. At 6pm I call to find out where my wheelchair is located. Lady says it is being FEDEXed. She gives me a phony number saying it is my tracking number. Hospital says I can go home as long as I get the wheelchair at home. I call back and ask they send wheelchair to my home. (2 hours away). She said ok I made the change it will be sent to ... read more
My Dad has severe COPD and congestive heart failure. He was discharged last week from yet another hospital stay. Before he could leave he had to have his oxygen equipment brought over from Apria. After waiting over 5 hours for an oxygen tank so he could leave and them not coming he promised the nurse that they would drive straight over to get what he needed for the night and they let him leave. They went and picked a tank up and went home. We assumed everything was fine and more tanks would be delivered the next day. Nope di... read more
I was in the university of Miami Hospital. They said I had to have a wheelchair to go home. Some lady calls me in my room asking for my copay so they could deliver the wheelchair - at 11:30am. At 6pm I call to find out where my wheelchair is located. Lady says it is being FEDEXed. She gives me a phony number saying it is my tracking number. Hospital says I can go home as long as I get the wheelchair at home. I call back and ask they send wheelchair to my home. (2 hours away). She said ok I made the change it will be sent to ... read more
They illegally charge credit cards and tell you they’ve refunded it. Then they don’t and you have to threaten them with legal issue to get it back. They also keep upping the amount someone owes. It’s a joke I am currently contacting the state attorney general office. I have never gotten the run around from any medical company in my life. Returning my equipment ASAP
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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