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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very bad customer service! My wife had her med file sent over prior to going in. On 4/9 she went in with a prescription for supplies and placed and order. The waiting began. She did not recieve a call from apria about her order but things happen. She called to check on 4/26 thinking maybe someone dropped the ball and didn't make a call. No one reached out to you? If they had she would not have called. We don't contract with your insurance so the order was canceled on 4/9! Horrible and unprofessional! I'm glad we don't have t... read more
Save a life go out of business
Epic Fail #1&2: We started in January, finally received a concentrator in March, but no back-up oxygen in case of power outage. Epic Fail #3: Requested the portable concentrator the insurance company and the doctor had both approved, was told she couldn't have it until she turned 14 in September. So you know better than the Pediatric Pulmonologist AND the insurance company? And what is supposed to change between now and then? All medical professionals agree she's not growing anymore. Epic Fail #4: Why does it take 4 - 6 week... read more
Worse company ever. Bills do not match insurance EOB's. Cannot get supplies in a timely matter. Cannot pay online, they want you to call another country and give them your credit card number. I am stuck with them unntil October, due to insurance cpap rent to own deal, but I will never use them again.
Horrible customer service. They are lairs and have committed fraud! They contacted my husband to let him know that he was eligible for a new CPAP. They sent him the device, then billed him for it. My husband contacted the insurance company to see why the insurance didn't pay for it. The insurance company had my husband make an appointment with his doctor. At his doctor's appointment, the doctors office informed my husband that Apria had lied to him and that he was not eligible for a new CPAP, that the only way he would have ... read more
Apria has all of their phone numbers rigged into one phone bank. I am guessing that it is in Bombay. Apria-Bombay has been selling their service based on the number of phone calls it receives. I have had 2 and exactly 2 questions in the last 3 weeks. I have spent 18 HOURS on the phone, mostly being dropped. I no longer have a count of exactly how many phone calls I have made, but 99% of the have been dropped by an inefficient phone system and ill-trained operators. Absolutely ZERO dollars of my money will ever go Apria. I wo... read more
Seriously the worst customer service ever. Took 6 mos to resolve a billing issue even though our insurance had called on our behalf several times. Billing service reps refused to transfer us to supervisors and one even hung up on us. If you have options choose another provider.
Is this a real company? The STOLE my money! The people who answer the phone NEVER let you speak to a supervisor. PLEASE REFUND MY MONEY. YOU NEVER HAD THE EQUIPMENT, THEREFORE YOU SHOULD NOT HAVE LIED AND TAKEN MY MONEY. 21 DAYS AND COUNTING. IF ANYONE HAS BEEN SUCCESSFUL IN SPEAKING TO A SUPERVISOR OR MONIES STOLEN BUT LATER RETURNED PLEASE TELL ME HOW. I'm also interested in BBB claim against them.
worst company ever. Double billing me. refusing to bill Insurance company, rufising to ask knowledge reciept of documents even though they were sent by doctors office, with them on the phone verifying everything. customer service is of course not in the United states so forget about understanding them. they will not transfer you to a supervisor or someone in the United states. They are unable to deviate from the scripts they are given and only robotically spew the same information over and over that has nothing to do with yo... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open tomorrow at 9:00 a.m.
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