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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
By far the worst company I’ve ever worked with. My husband has cancer and can’t breath without oxygen. We’ve had to have 3 tanks replaced, 2 machines and now his machine is overheating and his backup is almost out. There is no sense of urgency. These people are playing with lives and are never held accountable!!
Terrible customer service (except for one local rep that has been very nice throughout the while ordeal) and they flat out lie to you about how much you are going to have to pay. Also, do NOT give them your credit or debit card number! They will take out money without ever even notifying you.
I cancelled their service over a year ago because they could never get my supplies or payment receipts to me without 1-2 calls. I also had to often follow up to get the insurance billing done correctly. I unsubscribed from their emails at that time. All of a sudden early this month I started getting daily emails again. I have unsubscribed daily, saved the confirmations, yet I am still receiving them. I have also written customer service twice, to no avail. They are breaking the Can-Spam laws and don't seem to care, so I have... read more
Train Your Customer Service Agents! They are clueless and SO RUDE! We had a delivery scheduled for yesterday. It never showed up. I called 3 times to get updates and got 3 different answers. The 3rd one I talked to last night was amazingly rude and told me there was nothing he could do because it was a courier, but if they didn't show up by 9 pm to call back so he could do something. SO at 7:35 he couldn't do something but at 9 pm he magically could? I am currently sitting on the phone with "hanz" and after I told him that o... read more
WORST CUSTOMER SERVICE EVER
Worst customer service ever. Over charged our credit card three times, called to get refund and will not refund our card..
I’m extremely upset and disgusted with the service I’m getting from your company. My 25-year-old newly above knee amputee daughter is a patient at Kessler rehabilitation Institute in New Jersey a well-known a cute little Rehab hospital nationally. The occupational therapist placed an order for her a lightweight 20 x 18 wheelchair with a stump support a week ago and she’s leaving tomorrow as we live in Pennsylvania and there is NO CHAIR FR YOUR COMPANY . They screwed up all along the way. First the order was taken a week ago ... read more
Go out of business. Apparently, they don't care about customers/future customers.
Poor poor customer service. Not the first time either. We submitted a Rx for a portable suction machine for our daughter who needs to be suctioned daily with everything documented in May. 2 weeks later we called and asked what the status was. At first the person said they never received it. Having had to deal with them previously as they are the only supplier of this type of machine. I had the fax verification form and number our Dr. received after faxing 10 pages of documentation and prescription to them. At that point the ... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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