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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am an Apria patient through Kaiser Permenante. I am deeply disappointed in several of your customer service team. First let me start by saying” I am suffer from Congestive a Heart Failure, AFIB and very other serious ailments. I require oxygen daily. Last night my oxygen concentrator gave out during the middle of the night. Even trying to reset it. It refused to work. Luckily, I had my (Emergency Tank)....Continue Reading
having to place the order again. We were assured that the order would be delivered on 5-29-19. And of course, after I checked with Apria after going through their automated system hell, it turns it won't be delivered until tomorrow. We have package thieves in our area and someone has to be home to get packages or we have them delivered to other locations. Apria is so incompetent that they don't know what office is open or vacant; the website is totally out of date as it still lists that location as being open, and they reall... read more
Can't wait to get rid of this company , made charges to card I didn't say were ok and their customer service is out of asia , you can barely understand anything they say and the connections suck. their office in my town is so bad I don't even go in there to do business anymore. WHATEVER YOU DO GO ELSEWHERE.
They dropped my son and will no longer supply his equipment or supplies. What reason did they give? None. I have no late payments, and never did. Terrible customer service
I called 2-3 times yesterday to try and coordinate how to order a breast pump. Going back and forth between apria and my insurance has been nothing but a nightmare. I don’t understand how apria has a 9 month pregnant person stuck as the arbitrator and middle man between the insurance company and apria. Every time I called I got a different answer. I did exactly what the Apria rep told me to do yesterday, and my insurance still rejected the coverage. I called twice again today to again get more information and was once again ... read more
Too often the ball is dropped and orders are never filled or missing something.
My mom was supposed to receive a wheelchair from Apria, 3 weeks ago, when we took her out of a horrific nursing home. Apria doesn’t call unless it’s about money. We still don’t have a wheelchair. And without proper equipment my mom has since fallen and broken her hip requiring surgery! Every attempt made to contact them I get a general customer service line, the “local office” is always unreachable. They’ve changed the delivery date on me multiple times and to times where I am COMPLETELY unavailable. I’m told to use automate... read more
they could only improve by closing their doors! THEY DON'T CARE IF YOU LIVE OR DIE. No oxygen since Sunday. Called 6 times since then. Today I finally got a surpervisor, and she knew nothing about it. I will speak to my doctors to drop them, and post exact reviews for everyone to see.
The worst place to do business with. Do not waste your time with their lies about when your equipment will get here because they will keep lying to you.
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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