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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor poor customer service. Not the first time either. We submitted a Rx for a portable suction machine for our daughter who needs to be suctioned daily with everything documented in May. 2 weeks later we called and asked what the status was. At first the person said they never received it. Having had to deal with them previously as they are the only supplier of this type of machine. I had the fax verification form and number our Dr. received after faxing 10 pages of documentation and prescription to them. At that point the ... read more
#APRIA for CPAP DME. Change your policy asap and start mailing medical equipment to P.O. Boxes. It is a safe place to mail a package than leave outside the front door for low life porch pirates to steal.
Just moved home to Colorado from Missouri. My doctor set me up with apria and I think this is the worst oxygen supplier in Colorado. I’ve only been with them for about a week and have had more problems then I ever did with any other supplier EVER! When they showed up the first home concentrator failed as soon as he plugged it in. He returned from his truck with a different one and that one failed the next morning. Later that day another one was delivered and lasted about 12 hrs. I am now on my fourth one so far so good. Whil... read more
Wow!!! Seriously slow and awful service. My Dr tried to order a POC over 6 weeks ago and still not completed. Good thing oxygen is not important.
Im so frickin sick and tired of your phony phone calls. My insurance has paid..your not getting anything else. Your overseas phone agents completely SUCK. I will NEVER ORDER FROM YOU AGAIN!! How do you sleep at night knowing your stealing hard earned money from the pockets of blue collar workers?? shame on all of you.
Apria sucks. They are ok until something goes wrong and then there is no one to pick up the ball and follow through. My friend used to complain about them before she died. We thought it was because she was sick and didn’t know what was going on but looking back and now experiencing the inability to get any kind of follow through or accountability I see what she was talking about. This is twice now that Apria hasn’t sent my cpap supplies, hasn’t left a message on my phone and says well we haven’t gotten an authorization. Last... read more
The Absolute worst customer service and billing system. I just spent 37 mins on a call and asked for a supervisor 3 times and was told no one was available. JR fiNally said he had a supervisor and HUNG up on me. Every months since April they are charging my insurance for equipment I am not getting and JR claims they do not show that. Called on 5/7 and was told I had a $117 overpayment. Today I originally was told there is no overpayment until I kept pushing and then he said oh you have a $23 overpayment. I am going to have t... read more
I work for an insurance company. I know what’s ethically right by a provider. I have written letters or emails to your customer service address with only one response. I have done the math and supplied it along with my husband’s EOBs. You all owe us money while still requiring us to pay the balance. Not only that. You are requiring us to pay up front for supplies while never satisfying our requests to review our account. Not only that but you used my credit card unauthorized, which was now reversed. I never signed an auto pa... read more
On business trip, forgot a consumable piece for the CPAP which made the unit worthless. Attempted to get that supply piece in the SLC area, but could only reach the calling center in India. Between my wife and I, we wasted 4 hours and got no where with customer service, other than shipping from a warehouse at Apria’s usual ridiculous prices. There is a Apria locally but apparently no longer carries any parts inventory. Found the piece on Amazon for 15% of the price Apria charges the insurance. I’m done using Apria. Customer ... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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