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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am going to my human resource department to beg for them to drop Apria from our insurance company. The worst company I’ve ever dealt with and further what they are doing is illegal. They are billing me and putting me in collections when they are supposed to be billing Oxford. They have a contract with Oxford in which they have previously been paid! apria was previously paid before September 2018 and then after Nov 2018 but are saying that I owe for three months. They just won’t correct it and now they are refusing sending ... read more
The absolute worst customer care experience! No one speaks English, or rather their accent is so strong you can’t u sees tans them. Constantly interrupting to tell you you are on recorded line. The ABSOLUTE main thing is they LIE!!!they do not do anything they tell you they will. Waited days for a walker to be delivered to my else mother, having to go and get her one myself. Still waiting on a call back from supervisor. Very quick to ask for copay and ask if can hold your payment info for future purchases! Still waiting on a... read more
Got an overly aggressive collection call over a $64 bill I have not yet received. He wanted to process payment immediately over the phone. I told him I pay my bills when I get them. This was not acceptable. He wanted immediate payment for a bill I have not yet received. I have made numerous attempts to get through to Apria's complaint line. No response. Just a recording that says they are busy. I'm sure they are busy.
This is THE WORST company I have EVER dealt with ! Their billing is so screwed up that their own employees have NO CLUE what is going on ! They have called relentlessly threatening collections for a bill that I DO. NOT OWE !!! I dont even have their equipment anymore and they are still trying to get money from me ! Their customer service call center is on foreign soil with a bunch of people that argue with me when I asked to be transferred to the US. ***WARNING*** DO NOT DEAL WITH Apria Healthcare if there is any other means... read more
the worst medical supply company EVER. one excuse after another why my knee scooter hasn't been delivered yet. Going on for weeks now. promised twice now by "supervisors" that they would get it out to me that night..... guess what still don't have it.... all this money we pay for insurance and they can't even sub out to a decent provider.
You could send the right product in the first place, replace it when the patient discovers you sent the wrong product, bill the patient's Medicare Advantage plan instead of the patient, and employ American citizens.
The office I worked for, the people were very nice. But the policy on late paychecks sucks. I have not gotten my check as of yet and was told I have to wait until Wednesday to complete an affidavit and the check will come overnight. Well I have kids and bills that were due a couple of days ago. There is no sense of urgency because it's not their paychecks and it isn't their livelihoods. There should be other options. If I tell you my check isn't here, I was supposed to get paid FRIDAY and I have other obligations that I need... read more
Get their ordering online tuned up for one.
I have never seen such incompetence in my life. I ordered a backup oxygen tank and replacement of tank refill on my concentrator. called at 12 noon, 6 more phone calls and it's now 9:40 at night, and I still don't have my order. people's lives are at steak and no one in this company cares. It's all about the paycheck, not the patients. I hope there isn't a blackout, because I'll be dead because of no backup tank I was promised would be delivered and still isn't here
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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