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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have never had such a poor experience with a company in our life. For nearly two weeks our oncologist as well as their assistants have been faxing back and forth the prescription necessary to acquire a portable tank. It is utterly appalling that your business is even still standing when my mother has been waiting on a portable tank to leave her house to go to work to live a normal life and she can't because your company is absolutely terrible. I will continue making remarks and awaiting a phone call from apria rectifying ... read more
This company has TERRIBLE customer service and they have absolutely no idea what they are doing. I wouldn’t recommend working with this company. Save yourself the stress and time and go with someone else.
My son is a preemie and requires oxygen support. Apria is our current provider. It takes an at ten phone calls and one month to get any of the supplies I need. I have started placing my order as soon as I receive an order to compensate for this and I still don't get supplies on time. This is equipment to monitor my son's well being and safety. They lie to me about when shipments will arrive. I feel unsafe with this company. He also uses a feeding tube and our other supplier gets equipment to us the day after we place the ord... read more
I am very disappointed with how Apria conducts themselves. I went into emergency surgery after having 5 infections, two of which where in the lungs. I had to be put on oxygen. I'm only 21. That is terrifying. They delivered a broken concentrator and I had called to have somebody fix or replace it. Nobody showed up and I had to get tanks just to BREATH. I was readmitted into the hospital, and I have to say I'm glad I was because I was afraid to be without oxygen. Even a month in the hospital, nobody fixed my machine. Once I d... read more
Terrible. Doesn’t get worse than this company as far as getting orders correct. Impossible to get customer service solutions. Don’t use this company.
The customer service representative seem polite and helpful, but are lying to us. Our bed was supposed to be delivered Monday, then Tuesday, then Tuesday evening, then Wednesday to an unrequested address, then they are telling us tonight (Wednesday) after midnight!! I have taken time off from work to be here (at home) and now am seriously considering small claims court to sue for loss in wages.
They could improve only by going out of business!
We had ordered form this company 2 years ago. We had ZERO copay due to making our out of pocket for the year. They were supposed to apply it to any future balances. Then they "sent" us a check we never received. CONFIRMED it was never cashed. Fixed this issue repeatedly. We've spent time we did NOT have on the phone with our insurance company and Apria. ONCE AGAIN the stupid robo calls don't stop. WE DO NOT OWE YOU MONEY! ONE OF YOUR SUPERVISORS CALLED AND SAID IT WAS TAKEN CARE OF! Never will we give this crooked company ou... read more
THIS IS THE WORST COMPANY IVE EVER DEALT WITH. They charged our credit card without our approval, created fake accounts to charge us from, didn’t charge our insurance company, impossible to get a hold of and have ZERO customer service. BEWARE BEWARE.
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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