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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is horrible! We call and get put on hold and their customer service reps are rude and not helpful! We have yet to have a delivery with the correct equipment. I will never recommend this company!
Better customer service. Cut long phone waits.
Very bad customer service I don’t know why Kaiset contracts them. I have had issue with my res MED CPAP machine for 3 days in a row and the lady in San Leandro refused to help me. She says it texted find but I don’t believe her because my machine sounds like an airplane propeller
Fix all the posted problems by people in Facebook!
I’m currently on hold waiting for a supervisor. Trying to get my CPAP picked up. I was given a date they would be picking it up, and when I called to see what time I could expect the pickup I was told a different date and time. Of course, I’ve been on hold for a supervisor for probably 15 minutes as I’m typing this. This, combined with billing issues... seriously, if you can use a different company... do it!
amazing how you are in business I encourage everyone to contact the BBB and any state contacts to report them
One of the worst companies I've ever dealt with. Took over $500 off my debit card without any notice or permission. Refused to return the money, my insurance co is still waiting on documentation which Apria is refusing to provide so claim can be paid - they charged my card instead. Cannot understand any of the so called customer service reps. Just a horrible, horrible company taking advantage of people with medical needs.
The automated system calls so a reorder can be placed for cpap supplies. No reorder comes. Then insurance changes at first of year. I say on recording that insurance changed. No one calls back. Takes me 5 months to actually receive an order. Then today I get a robocall telling me collection measures will be taken if I don’t pay on my account. They have a card on file to charge so I call. They tell me I have no outstanding balance yet I am receiving a call threatening collection measures. This is only Company my insurance wil... read more
They are pathetic! My dad’s oxygen condenser broke which means no oxygen! They would send someone by 8pm. No one showed up! Had to call and apparently they canceled the appointment and did not bother to call us! Had to call and they said the earliest they could be here in the morning! How do they expect a person to survive without the assistance to breathe. It is a joke! You need to find a better way to take care of your patients! The sad thing is when I was in healthcare patients had the issue! Frustrating!
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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