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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Allow ordering,paying,ship pick up at one of your neighborhood locations throughout the U.S. ?
No one returns my phone calls regarding a device that I ordered in May. It’s August and even though my physician has sent two prescriptions, Apria claimed they are not written correctly. They do not tell me or my doctor what exactly is wrong and getting them on the phone is impossible. When I reach someone, they tell me they are only part of a call center and cannot help me. They say they will e-mail Apria but will not give me an e-mail or a phone number that I can use to contact them. A person could die waiting for Apria to... read more
1. The automated system doesn't let you schedule or reschedule maintenance, it just says you are on the schedule on x day, do you confirm? - Make it so you can reschedule or talk to a live agent. 2. The people you speak with if you can actually get a hold of someone sound like they hate their job and would rather be getting a root canal. 3. If you finally get on the schedule at a time that works for you, the person showing up may or may not actually show. If they don't show, they don't bother calling you or letting you know ... read more
Insurance billing is terrible, orders are consistently filled incorrectly and phone support is useless
Worst (non-primary English speaking) customer service ever. Never sure if they really understand me, but when the bill comes I know they don't understand me because the bill is ALWAYS WRONG. I have NEVER received a correct shipment of supplies...EVER (in two years). I call them and tell them, they say...so sorry. I say- don't bill me for the wrong stuff you sent. They say- no worry we won't. Then they do. Then you call them and tell them. They say, sorry- you pay bill now, what credit card number? Then I say, when will you s... read more
Apria do what you are suppose to do. Your HealthCare Is DISGUSTING
This is the worst company I have ever dealt with. I changed my insurance company just so I never had to use them again. I am going through another medical supply facility and Apria healthcare is STILL trying to send me supplies and bill me for them even after having our account switched over to the new company. Multiple phone calls and they still want to charge me, they billed my old insurance for services that were never rendered and then tried to send me to collections over them, please stay away from this company. They ar... read more
Apria your call center and automated menus systems are horrible. Was simply trying to get in touch with a local rep in Lenexa. Got caught up in wasting unnecessary time trying to navigate through your horrible bureaucratic systems.
How this company stays in service is beyond my understanding.
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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