Apria Healthcare Group

John R. Brady 

on Facebook

6 years ago

I have been using Apria for years. my last two CPAP machines have been supplied by them. The first machine was set with a 12 pressure. The last one I got a few months ago was not set up with the correct pressure even though they had my od records and the new records were sent to them before I received the machine. How can your previous pressure be 12 and your new pressure a 4? It's a no brainers that could have taken my life. My wife would have been rich by a law suit against Apria I would be dead. Even though they said yest... read more

M.L. Eakin 

on Facebook

6 years ago

terrible service...never shows up on time for maintenance or service calls. 3 times we waited and when I called they said they knocked and no one answered. 3 time we sat by door between 1 and 4 there was no knocks on the door 

Ed Joseph 

on Facebook

6 years ago

improve your worthless billing department. Have spent over 15 hours on the phone and still no answers 

Janis Taylor Hill 

on Facebook

6 years ago

After receiving a partial order, I have been told repeatedly to be told that my insurance doesn't cover me. I called the insurance company. Yes, Apria is one of their recommended vendors. I have asked for a manager to call me back, to no avail. The only way to contact anyone is to call. Frustration at the inept quality of Apria's service is forcing me to find a different suppler. 

Nora Alaniz Bridges 

on Facebook

6 years ago

Worst company to deal with Especially if you need your equipment 

Jody Blanton 

on Facebook

6 years ago

Apria overcharged my credit card on 9/13. Called 9/16 after ogrinally be told it would take two weeks for payment to post and two more weeks for a refund and escalated to next level I was told payment would post on 9/17 and I would get refund by 9/20. Today is 9/24 and called back and payment posted on 9/20 and no idea about my refund and wants me to repeat everything from the call on 9/16. This is ridiculous. 

Pennie Ashford 

on Facebook

6 years ago

In July of 2018 we contacted Apria to fix my sister’s non invasive ventilator. They sent a rep out who said it was working just fine, it was obvious it was not working correctly. We continued to ask for a new machine. The beginning of Sept 2019 it was obvious that this machine was still not working correctly. Numerous phone calls over a three week period were either ignored by our rep or the operator said someone would immediately call us back. On Sept 16, my sister passed and not one single phone call was returned. Do not t... read more