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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Get your billing straight! we have called numerous times and you keep SAYING you are going to take care of it, but then NEVER do!
Everything about this company is wrong. Their customer service is horrific (which is based in the Philippines) Their billing practices are underhanded and I will be pursuing reporting this to Better Business Bureau and I have already put in a formal complaint with my insurance company. As should everyone who is having these issues. And if I don’t get satisfaction I will take it to the media. They have brought me to tears on several occasions regarding equipment needed for my husband. They are a disgrace!!!!!
By going out of business.
Horrible is too good a word to describe this company. Spoke to 4 people today for a total of 22 minutes and then magically disconnected. Terrible company, find any other one on google and save yourself a headache
I received a prescription for a wheelchair after surgery. I was informed by Apria that this would be delivered and had gone through my insurance. No problem. Great. Upon the wheelchair arriving, not only was I uninformed that this was a rental agreement, but they allowed "a friend" to sign the rental agreement. Fast forward five months and I received a bill for $216.58. I was shocked, however; I figured it was a cost that my insurance hadn't covered. I promptly logged on to pay the total. Then I received multiple calls sayin... read more
How could Apria improve? There are too many things to list in one post. Start from the beginning. When you receive an order, make sure, get the insurance information. You've worked with insurance before. You know what you need in order to get paid. Get that information, and notify the patient immediately if you don't have it, if you can't bill it, if the insurance requires further documentation, if the insurance denies it - all of these should prompt immediate contact with the patient. What you shouldn't do is going on provi... read more
The doctor ordered a nebulizer and supplies (mask) for my son. First they told us it would be delivered to us by end of day the gentleman said "we continue deliveries until everything is delivered" so we waited and waited and waited... long story short 6pm rolled around and still no nebulizer, luckily I knew a few people who have a nebulizer so I borrowed theirs and rushed to the med supply store to buy a mask. If I wasn't a healthcare provider and knew I could do this we probably would have ended up in the ER just for a stu... read more
Today, I get a package from Apria Healthcare via FedEx. I am so livid!! Where do they get off refusing my order on June 17, then change their minds & ship product without letting me know. I AM REFUSING THIS DELIVERY. For the past 5 years I've ordered my Nebulizer equipment & tubing. Never again! My suggestions for improvement - (1) re-train all employees on customer service (2) get rid of Call Center. Allow Local branches take calls/orders (3) re-train employees on how to read customer accounts #ApriaHealthcareSucks
TERRIBLE!! I have 2nd insurance that covers 100%, but these folks refuse to bill properly. Now in collections? Time to speak with an atty! DO NOT USE THIS COMPANY!
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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