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Apria Healthcare
- Home Health Care
- Overland Park, KS
About this business
Location details
6050 Sprint Pkwy Ste 500, Ste 500, Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called them regarding a malfunctioning CPAP unit. I was told that one of their specialists will call me within 24 hours. Here we are 2 weeks later and at least 6 more calls to them and I have called back. Supervisors are never available to escalate. The message that “This call will be answered momentarily “ is getting frustrating after 20 minutes. What a disrespectful company.
I too wish I can put 0 stars! You suck!
No Stars .. Hurray for Apria Healthcare .. after 2 years my wife gets a bill for a price increase from then. Medicare and our supplement had already paid the correct amount back then. But they since then raised their prices and billed us for their greediness. So now they say we are 2 years late in paying our bill . They SUCK !! We will cancel all future orders with them and pick another honest company to deal with. Medicare even said they can’t do this but they threaten us with collection. We are DONE !! I hope if you deal w... read more
If I could select no stars, I would. I have never dealt with such incompetence. My son is a baby that requires oxygen and other life saving medical equipment. I spend 2-3 hours per week on the phone with these people just trying to get his routine supplies. I have to follow up and escalate the order no less than 5 times before something is processed. They always say someone will call you today, and they never do. Customer service is the worst! Use another medical supply company!
Absolute joke of a company. Haven’t had any of their equipment since June and I am still getting bills for “Misapplied” payments and when I ask them, magically there are new deductibles to pay. I have absolutely no idea how a company like this is still in business. Such a joke
Well I see I'm not the only one passed around, two reps and a hangup, attempted pursuit of communication through website only to find out no one is online. I wanted to find out about an order that my insurance gave me the okiedokie on and pay my bill. Yes I just wanted to pay my bill, no arguments, no appeals, no rejections, simply pay my bill. And I got passed around. Then hung up on. I see the site is only a few hours from me, perhaps I should stop in a communicate my displeasure about service. Anyway will try again tomorr... read more
Stay away from this company. They outsource their phone calls to the PHILIPPINES. I do not understand what they are saying. The customer service SUCKS. NEVER RETUN YOUR PHONE CALL. THEY CAN'T EVEN GO E YOU THE PHONE NUMBER TO THEIR CORPORATE OFFICES. DO NOT DO BUSINESS WITH THIS COMPANY. RUN THE OTHER WAY..
If I could select no stars I would! Theyre trying to charge me over $1400 for an $800 machine! Ive already paid almost $900 plus whatever they billed to insurance & still want over $700 more before I "own" the machine. They won't take the machine back & give me a refund of what they said was the purchase price & balance (almost $900 I paid cash) or consider my machine paid to close the account. Depending on who you talk to if you can get a hold of anyone, your machine price is different & your balance due is different. Horri... read more
Horrendous customer service and if you try to speak to someone you can understand you end up in an endless hold cycle until the call is dropped.
Frequently asked questions about Apria Healthcare
How is Apria Healthcare rated?
Apria Healthcare has a 1.1 star rating with 409 reviews.
When is Apria Healthcare open?
Apria Healthcare is closed now. It will open on Monday at 9:00 a.m.
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