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American Freight Furniture, Mattress, Appliance
- Retail
- Johnstown, PA
About this business
Location details
820 Scalp Ave, Johnstown, PA, 15904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I financed a stackable W/D and a queen-size bed from the Wichita Falls Tx store. My contract clearly says that after the 2nd payment, I have the option of returning the merchandise without any further obligation, or I can pay it off at that time for the purchase price or pay on it for 2 years with finance charges included. I called to ask what the process is for returning the merchandise and was told that the store does not accept returns. I'm still waiting for someone from the finance company to tell me how I'm supposed to ... read more
Business response:
Records indicate you made a purchase with American Freight using American First Finance. The merchandise was delivered and there were no issues with it. If you have any questions about your American First Finance account, you will need to contact American First Finance directly @ 1-855-721-1188
I financed a stackable W/D and a queen-size bed from the Wichita Falls Tx store. My contract clearly says that after the 2nd payment, I have the option of returning the merchandise without any further obligation, or I can pay it off at that time for the purchase price or pay on it for 2 years with finance charges included. I called to ask what the process is for returning the merchandise and was told that the store does not accept returns. I'm still waiting for someone from the finance company to tell me how I'm supposed to ... read more
As a business owner of two companies, I would be out of business if we were to conduct ourselves in the manner that American Freight does. We went in after looking at the website which it just so happens every single piece of furniture that was supposed to be a good deal was not in their store inventory. So we ordered a bedroom set a couch and love seat. It took a week to get the bed and I was originally told two weeks for the couch and love seat. Then I receive an email to track our order but to do so they sneak a review se... read more
As a business owner of two companies, I would be out of business if we were to conduct ourselves in the manner that American Freight does. We went in after looking at the website which it just so happens every single piece of furniture that was supposed to be a good deal was not in their store inventory. So we ordered a bedroom set a couch and love seat. It took a week to get the bed and I was originally told two weeks for the couch and love seat. Then I receive an email to track our order but to do so they sneak a review se... read more
Business response:
We are sorry you had an issue with your purchase. There are instances where products are delayed by the manufacturer, so stores receive them later than originally expected. Store records indicate a full refund has been processed.
As a business owner of two companies, I would be out of business if we were to conduct ourselves in the manner that American Freight does. We went in after looking at the website which it just so happens every single piece of furniture that was supposed to be a good deal was not in their store inventory. So we ordered a bedroom set a couch and love seat. It took a week to get the bed and I was originally told two weeks for the couch and love seat. Then I receive an email to track our order but to do so they sneak a review se... read more
Business response:
We are sorry you had an issue with your purchase. There are instances where products are delayed by the manufacturer, so stores receive them later than originally expected. Store records indicate a full refund has been processed.
As a business owner of two companies, I would be out of business if we were to conduct ourselves in the manner that American Freight does. We went in after looking at the website which it just so happens every single piece of furniture that was supposed to be a good deal was not in their store inventory. So we ordered a bedroom set a couch and love seat. It took a week to get the bed and I was originally told two weeks for the couch and love seat. Then I receive an email to track our order but to do so they sneak a review se... read more
Business response:
We are sorry you had an issue with your purchase. There are instances where products are delayed by the manufacturer, so stores receive them later than originally expected. Store records indicate a full refund has been processed.
I wish I could give zero stars because 1 star is too many. I purchased a mattress on the website and had my cousin pick it up for me due to he had a truck. As soon as my cousin pulled up w/ the mattress I called the company to return the mattress. It was horrible and thin and it should be crime to sell that thing. I was told I couldn't return it due to their policy. Now I have a mattress I can't use unless I want to be at a chiropractor for back pain. Now I have to go somewhere else and purchase another mattress.??
Business response:
We are sorry you have an issue with the item you selected. We were unable to locate a purchase with the information provided. Please call Customer Service at 855-788-2891 if you wish to discuss further.
Poor customer service. I did not receive any assistance from anyone on the floor. As I went to the counter to purchase the item, 3 young men stood around behind the counter having conversations as if I wasn’t there. After a couple of minutes they finally acknowledged my presence. I rented a uhaul pick up truck to pick up my range. The 2 young men that loaded my range’s forcefully pushed the range into place bending the levelers so bad that they wouldn’t even screw back in (I noticed this after I got home to install the range... read more
Business response:
We are sorry there was an issue with your purchase. The store indicated a revised receipt was sent. If there are any additional questions, please contact Customer Service at 855-788-2891.
They will sell you any appliance, of which you have no way of knowing it actually runs/works. When that $900. dishwasher with a 3 year warranty is dead on arrival, you cannot file a claim online for re-imbursement because their website will not accept ANY amount “under purchase price” that you enter (up to 15 tries). And the phone number WILL NOT let you talk to a real person. If your appliance is more than 1 year old from the manufacturer, even though it has sat at American Freight that whole time, you are not covered with ... read more
Business response:
American Freight store management has attempted to contact you without success. Please contact them at your convenience if you wish to discuss further.
Frequently asked questions about American Freight Furniture, Mattress, Appliance
How is American Freight Furniture, Mattress, Appliance rated?
American Freight Furniture, Mattress, Appliance has a 2.4 star rating with 687 reviews.
When is American Freight Furniture, Mattress, Appliance open?
American Freight Furniture, Mattress, Appliance is closed now. It will open at 10:00 a.m.
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