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American Freight Furniture, Mattress, Appliance
- Retail
- Johnstown, PA
About this business
Location details
820 Scalp Ave, Johnstown, PA, 15904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I purchased a furniture set from American Freight in Savannah Ga in February 2023… they had two pieces of the set in stock that day but the swivel chair had to be ordered… it was told to me that my piece would be in and available in two weeks… it’s been over 3 months and I still have not received my merchandise… I called in two week intervals and each time they’d say that it was ordered but the can’t give me an estimated time of arrival… I called back today and they still don’t have it… I was told they’d look into it and the... read more
Business response:
We are sorry there has been a delay in receiving the final item. American Freight store management advised the chair is not currently in stock. They offered the refund the item but after speaking with you, stated you prefer to wait for the item. They will contact you when they have details on availability.
A nightmare experience! Bait-and-switch on fees, no support or ownership when things went wrong, shakedown from delivery svc, and multiple conflicting stories/excuses from staff. I picked an appliance online, spoke with store rep who assisted with the item, I completed order online with delivery for the next day/Saturday. Received order confirmation and then silence. No call on day of expected delivery, and appliance never delivered. I call mid-afternoon Saturday and no one can find my order - not with the warehouse or with ... read more
Business response:
We are sorry you had an issue with your delivery. Records indicate the delivery should have been handled but was not. The order has been cancelled and the store manager advised he left a message as well. Please contact the store if you have any questions.
A nightmare experience! Bait-and-switch on fees, no support or ownership when things went wrong, shakedown from delivery svc, and multiple conflicting stories/excuses from staff. I picked an appliance online, spoke with store rep who assisted with the item, I completed order online with delivery for the next day/Saturday. Received order confirmation and then silence. No call on day of expected delivery, and appliance never delivered. I call mid-afternoon Saturday and no one can find my order - not with the warehouse or with ... read more
Business response:
We are sorry you had an issue with your delivery. Records indicate the delivery should have been handled but was not. The order has been cancelled and the store manager advised he left a message as well. Please contact the store if you have any questions.
A nightmare experience! Bait-and-switch on fees, no support or ownership when things went wrong, shakedown from delivery svc, and multiple conflicting stories/excuses from staff. I picked an appliance online, spoke with store rep who assisted with the item, I completed order online with delivery for the next day/Saturday. Received order confirmation and then silence. No call on day of expected delivery, and appliance never delivered. I call mid-afternoon Saturday and no one can find my order - not with the warehouse or with ... read more
Business response:
We are sorry you had an issue with your delivery. Records indicate the delivery should have been handled but was not. The order has been cancelled and the store manager advised he left a message as well. Please contact the store if you have any questions.
A nightmare experience! Bait-and-switch on fees, no support or ownership when things went wrong, shakedown from delivery svc, and multiple conflicting stories/excuses from staff. I picked an appliance online, spoke with store rep who assisted with the item, I completed order online with delivery for the next day/Saturday. Received order confirmation and then silence. No call on day of expected delivery, and appliance never delivered. I call mid-afternoon Saturday and no one can find my order - not with the warehouse or with ... read more
Business response:
We are sorry you had an issue with your delivery. Records indicate the delivery should have been handled but was not. The order has been cancelled and the store manager advised he left a message as well. Please contact the store if you have any questions.
Mariano was fabulous! Professional & knowledgeable! Great experience! Definitely coming back as a customer.
Business response:
Thank you for letting us know! We appreciate your feedback and will be sure to share with Marianoand his leadership team.
Mariano was fabulous! Professional & knowledgeable! Great experience! Definitely coming back as a customer.
Business response:
Thank you for letting us know! We appreciate your feedback and will be sure to share with Marianoand his leadership team.
Mariano was fabulous! Professional & knowledgeable! Great experience! Definitely coming back as a customer.
Business response:
Thank you for letting us know! We appreciate your feedback and will be sure to share with Marianoand his leadership team.
Mariano was fabulous! Professional & knowledgeable! Great experience! Definitely coming back as a customer.
Business response:
Thank you for letting us know! We appreciate your feedback and will be sure to share with Marianoand his leadership team.
Frequently asked questions about American Freight Furniture, Mattress, Appliance
How is American Freight Furniture, Mattress, Appliance rated?
American Freight Furniture, Mattress, Appliance has a 2.4 star rating with 687 reviews.
When is American Freight Furniture, Mattress, Appliance open?
American Freight Furniture, Mattress, Appliance is closed now. It will open tomorrow at 10:00 a.m.
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