American Car Center

Alicia M 

on BBB

3 years ago

Don't do it. Go somewhere else, literally anywhere else. I would not recommend this place to anyone. First they don't let you know that you're leasing a car. My car payment was twice a month and ridiculously expensive. I'm paying way more than what the car is worth. I was in desperate need for a vehicle immediately when I went to this car lot. They definitely took advantage of me and my situation. Late fees are high. They will not let you get behind more than 2 weeks regardless of your circumstances. They do not care. They w... read more

Nina N 

on BBB

3 years ago

American Car Center is the most corrupt business. It's a total nightmare I talk to my therapist, my family, and my doctors about this company. I've been on total distress since I've had my vehicle through American Car Center. Day one with this vehicle, I'm a female so it were my first car I ever got in my name.It were dirty, I know it comes "as is", however I were told the case didn't come with floor mats.? Dog hair all in the vehicle. Weren't vacuumed out. That were the beginning . I paid with money orders in the beginning ... read more

Carolyn D 

on BBB

3 years ago

Misleading Customer service in Memphis TN., where I make my payme to are rude. Hard to work with. 

Rena S 

on BBB

3 years ago

I haven't had my car more than 5 months. The first 2 days of being in the car it was cutting off on me while I was driving it. Since I had this car an Dodge Journey it has been in the shop every 2/3 weeks with an different problem or because where I took it they rushed fixing it and I had to bring it back for them to do what warranty paid them for.. They also financed me the car with 6 RECALLS on it when I heard they weren't even suppose to do that. They don't give out loaners/rentals and send you to knock off auto shops. Th... read more

Harvey J 

on BBB

3 years ago

I bought a 2015 Chevrolet Trax from the Greenville location I had the car exactly 3 weeks keep running hot I can't get no return calls out of them at all and I spent I take it to the shop they spent $630 on it and still ain't fixed I don't know what I should do 

Sheneika B 

on BBB

3 years ago

We had our truck since August. The positive battery cable is bad. The check engine goes on and off. I dropped it off for them to look at it. They told us what was wrong with it and said when had to pay over $1000 to get the problems fixed although it wasn't our fault. They lease damaged cars to people. They know their vehicles are not good. I will be contacting the city, an attorney, etc. to see what can be done about my situation. 

Angela H 

on BBB

3 years ago

The customer service is very very awful. They try to charge you for things that they shouldn't be charging you.They overcharge you and they making up charges and new late fee payments that should have been said or stayed at the beginning of your purchase. An when asking for an owner or the customer service number they all acted if they don't know who own the company or who's the call on having a complaint. So any customer with a complaint will never get heard or the help they need ... 

Samyra W 

on BBB

3 years ago

This company should be shut down! They take advantage of the working person's situation. Only reason I purchased from this company in Kissimmee,Fl was I didn't have 5 months of employment i had just relocated. So unable to get a new car at the time. Within a month of having what I thought was a purchase but was in fact a LEASED 2017 Hyundai Sonata I had to put out 1100.00 for a steering sensor. Fast forward to sept 2021 the car is overheating and the engine is leaking oil!!! Only a YEAR OF HAVING THIS VEHICLE IN MY POSSESSIO... read more

Jasmina C 

on BBB

3 years ago

I went to the Athens location on 09/02/2021 after seeing an ad on ********. When I got there, I wasn't given the option to look at any other vehicles and was not informed it was an actual lease and not a purchase until after I had given my money and i had started signing paperwork. I called to ask what would happen if I got in a position to not be able to afford the car. I was very rudely told that I would get a voluntary repossession on my credit and the *** would send me a letter that I have to pay taxes on the amount of t... read more