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WoodSpring Suites Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 3:00 p.m. to 8:00 p.m. |
Very frustrated. I feel I've been a victim of fraud. I paid for a hotel room for 3 nights in advance & never previously had any issues. I was told that my reservation didn't exist and wasn't paid, although I have my conformation receipt.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Very unprofessional we could stay here with discounts. Good discounts up to 55% according to their tv ads but the front desk will o my tell you you have to go online to register but when you do because you are already living there you can't register or smtn.... And they can't show you how to do it at the front desk they say because that's separate from them. Lol. Ok. We have had bugs with no compensation ....only moved to another room that is 20 % smaller but at the same cost as the bigger room with a king bed also. Now me a... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Although I had a reservation for a handicapped accessible room made 2 months in advance, when I got to the hotel, they had given away my room. "Sorry, we overbooked." They did not have another alternative nearby where I needed to stay. They told me to call customer services on Monday. I was able to stay at a Hilton for more than $100 additional cost. On Monday, the customer services representative with whom I spoke said how "sorry" they were and offered me two nights comp room in the future. I declined and asked instead for ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
I was to be a repeat customer at Extended Day America - Ft Worth Medical Center. In mid-April 2021 I committed to a trip and made reservations directly with ESA for 13 nights 6/13/2021-6/26/2021. My confirmation included the words "Your reservation is guaranteed for arrival up to 6pm local hotel time on date of arrival." When I arrived just before 2pm on the 13th I was told that the hotel was overbooked, had been full since Thursday, and there was no room for me. The clerk didn't even look at my reservation. She allowed me t... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Tried to previously stay at this location. Was refused. Called 06/14/2021 and told them specifically I had been refused previously and wanted to know why? They couldn't tell me, but checked with customer service. Was told I would have no problem staying there. I went to check in and the girl at the desk said she even got the call and said everything was ok. But because I was on their don't rent list they couldn't check me in. I specifically made sure this wouldn't happen and it did! They completely missed me and caused major... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
My name is Eric and I wanted to send you some information regarding a third incident that has happened at your location. I had something happen to me on Valentine's Day and reported it and spoke to someone named Frank a while back. However this most recent incident was absolutely unnecessary and unbelievable that this can even happen in 2021. I placed a call last night to customer service and reported this and they said that somebody would definitely follow up within 24 hours, I still yet to have received that call. Last nig... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
My mother has been staying at the Extended Stay America in Malvern, PA since early 2020. Her room phone has not worked well for at least the past 6 months. The lime keeps disconnecting while actively on the phone something I've experienced firsthand. The phone has been replaced at least 4 times, multiple complaints have been made to the front desk and even to ESA via Twitter but the problem still persists. ESA shouldn't charge paying customers for using a defective phone line service. Money needs to be refunded to my Mom for... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Absolutely Horrible! Is there a way to NOT give any stars? I booked a room with Extended Stay America in Virginia on Cleveland Street in Virginia Beach. Let's just say that the first impression pulling into the parking was awful. They are located in an office park, and there is little room for guests to park. There were vehicles parked at the hotel with missing windows. That set off alarm bells in my head as I walked in to check in. My reservation was for three days that week, and I had booked (not having actually seen the p... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
I was there for 1 year, and I moved during that time to another room. It's filed with unemployed, heavy smoking (mostly inside) and they will stock you. You can not take a show or go to the bathroom or sleep with out them harassing you. There are bathroom trolls that just live in the bathroom and smoke really foul smelling cigarettes. No jobs, bored and will pick on other people. Management would do nothing about it except said it's in the vents. I have been gone for over a week and they ran my card today, just to harass me.... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Frequently asked questions about WoodSpring Suites Bentonville
How is WoodSpring Suites Bentonville rated?
WoodSpring Suites Bentonville has a 2.6 star rating with 740 reviews.
When is WoodSpring Suites Bentonville open?
WoodSpring Suites Bentonville is closed now. It will open tomorrow at 10:00 a.m.
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