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WoodSpring Suites Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 3:00 p.m. to 8:00 p.m. |
I stayed a week no service, then if WiFi came on it buffered the whole time. If your child is doing virtual it's the wrong place on Beasley RD.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Closer to metropolitan area rooms aren't upgraded for customers. They have been friendly but rooms are so old. When I stay in Ann Arbor, Novi and Farmington Hills and even at the airport all the rooms have big screen TV new appliances. Why not upgrade other sites.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
DO NOT STAY HERE! I never leave bad reviews but my experience was so horrible I have to. I booked on Priceline and arrived at 3AM. When I got to the front desk I was there for 10 minutes and no one came out. I had to call the hotel line for someone to come out front. She (Bonnie) hung up on me. She came to the front and said "oh we overbooked" so there was no room. This was highly unlikely considering I called the next day and the hotel had no history of being overbooked, nor did Priceline. I asked if I could use the public ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Extended stay in Metarie,Louisiana are frauds and the new management Darrell walked off on me and wouldn't acknowledge money drawing out of my accounts after I've already paid for reservations and don't owe anything I recorded the whole incident and Darrel tried telling me my bank might have made the mistake in charging me to stay at the hotel and Glen aka Uncle Tom went right along with him smh what they do people paying for 3 months this is my last week here forever mother eff ESA
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
The Norwalk CT location was nothing short of a continuous nightmare. The Manager, Carl and his coworker Rochelle were so blatantly rude and disrespectful. Rochelle was constantly harassing customers. She called me on the phone continuously asking for payment and a vast amount of other things. When we had a dispute about the bill she actually called me stupid at the front desk in front of other customers. Carl, who never actually told me why he was asking me to leave, told me his would not be renewing my reservation and he to... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Totally Unacceptable and inhumane experience at extended stay in charlotte nc. General Manager D*****. I moved from Arlington VA to Charlotte NC. Job relocation as a General Manager in the restaurant business. I always stay at extendedstay, long time customer for many years. I've never experienced what I did at several locations in Charlotte under the supervision of Mr. D*****, as General Manager. Stolen mails and packages (federal offence), They open and store my packages, and was lucky to get one of four back. Molded room ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Roaches, Bed bugs. They put me in a room by the trash bin on the first floor. I noticed that they have most blacks on the first floor but give white people the upper floor rooms. I had to complain twice about the roaches. Then one night, I got up to use the restroom and I witnessed roaches crawling on my mask, clothes and glasses. I immediately called the front desk and asked to be moved. I couldn't go back to sleep, nor did I want to turn the lights off again. They told me that they could not move me. So I took video of the... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guest's experience, valuing comments such as yours helps us focus on those efforts. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite y... read more
Absolutely the worst experience of a hotel stay I could ever imagine. I had almost $10,000 stolen of mine via employees of the hotel, and no response from Extended Stay. Not happy and irate! I have contacted guest relations 4 times, filed an insurance claim which has NO response. I am upset and have been stolen from, this is unbelievable and literally a crime. I will be filing further reviews and complaints to ensure this business is known as a an awful place to stay for hospitality.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Can I say bed bugs and junkies this is like not even a hotel they will take your money and try to give you some fake money it is full of bed bugs infestation they gave me a room that had blood all in it ask them why was there so much blood they said somebody probably got shot the cops beat up somebody the other day cuz we wanted them to leave my boss likes to take people's money his name's Tom you know he's from another country that's exactly what I was told but I have pictures of black mold not in just one room I actually t... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Frequently asked questions about WoodSpring Suites Bentonville
How is WoodSpring Suites Bentonville rated?
WoodSpring Suites Bentonville has a 2.6 star rating with 743 reviews.
When is WoodSpring Suites Bentonville open?
WoodSpring Suites Bentonville is closed now. It will open tomorrow at 10:00 a.m.
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