WoodSpring Suites Bentonville

Lauren B 

on BBB

4 years ago

Stayed at Extended Stay America by Silver Lake in Everett for 11 weeks five days. We were renting 2 rooms for our family and were very dismayed by how filthy it was, especially in stairwells where all sorts of garbage would stay for days before getting g cleaned. Once there was a pile of dog feces! We kept our own cleaning supplies including a vacuum for our rooms which was a good thing since we only had cleaning services provided once while we were out. Smokers were obviously smoking in rooms as ours became so smoky I had t... read more

Jason k 

on BBB

4 years ago

Horrible wilkes barre pa location room 417 rented o. 9 25 2020 till 12 21 2020 spent 5000.00 here under name ***** ***** no house keeping entire 3 month stay room keys never work FOUND 170 BAGS OF HEROIN AND 20 BAGS OF SYNTHETIC HALLUCINAGIN BEGIND TELEVISION I could have went to prison lost 2 businesses or mt child could have gotten into it and died unacceptable could have been prevented by hotel standing by its guarantee we turned drugs into Theresa the manager another never called through authorities to pick up drugs inst... read more

Ramana K 

on BBB

4 years ago

The hotel is charging more on my card than what they promised . and hotel says non-smoking but there is lot of smoke smell in the hotel. 

Jonathan 

on BBB

4 years ago

They are supposed to be a non smoking place to stay in Anaheim Hills, CA. They continued to let their guests smoke pot which constantly infiltrated into our room. My three year old becomes very nauseated by the second hand smoke and complains she is dizzy. I have told them numerous times to fix the situation as it is a serious health risk to my child and they have not taken action. I have no choice but to file a suit. 

Sarah V 

on BBB

4 years ago

This is pretty disgusting. They use COVID as an excuse for not cleaning, and yet they do not follow CDC guidelines. They refused to provide even the most basic cleaning services. The rooms are dirty, and the first one I entered had an awful smell. The machines in the laundry room say $2.50, but they charge your card $5. The staff knows about this, but they claim that no one can fix it. Check your account. If it happened to you, they are legally required to compensate you for the charge as well as any overdraft fees. Sidenote... read more

Albert H 

on BBB

4 years ago

I'm not sure who this is supposed to go to. The place is great, however there seems to be an issue with the billing system in the computer. Joey who is a general manger for another property came by to assist, since this property does not have one at the time being. I made my initial reservation online for 10/26/2020. The amount was ****** no problem I think that was very reasonable with what you all offer. I paid early for the next week on 10/30/2020 with TJ the price I was given and I had no problem paying was ******* I was... read more

Anndrea F 

on BBB

4 years ago

When I "moved into" Extended Stay America in a Sugar Land with my three kids I had hoped for a little peace and time to get back on my feet after having lost my home and having enough courage to finally leave my extremely volatile message. I knew going on that ESA is not a five star luxury brand but that didn't concern me. It put a roof over our head and finally began to start over. And that's where things unraveled. I spent close to $10,000 (don't quote me on exact amount) and nearly a year staying at this location. Most of... read more

Bonnie A 

on BBB

4 years ago

I stayed at the extended stay America on Greenville Ave., Dallas, TX for over a month. When I didn't want to stay any longer they told me I had extra mount of time to get my belongings out. I gathered most of them and had a friend who was staying at the hotel access the room to grab the remainder ones when I went to go meet her the bag was full of somebody else's belongings not mine. I also was curious and had the key card which still worked . The room had been cleaned and was empty with no belongings. She took the bag To th... read more

Krudder39 

on BBB

4 years ago

If I could do negitive stars I definatly would!!! In would not recommensbthia hotel to even the poorest of the poor needing a place to lay their head. Their customer service was ABSOLUTLEY HORRIBLE!!!! Upon arriving and attempting to check in, It took me over an hour to finally get checked in because the hotel could not locate my reservation. It took the hotel turning their system completely off in order to locate my reservation. I should have received some sort of discount or something, If that wasn't bad enough I got held ... read more