WoodSpring Suites Bentonville

Margot C 

on BBB

3 years ago

Reserved a room four weeks in advance and paid in full. When I arrived, they didn't have a room for my son and me. The desk person, ****** lied to my face that other ESAs in the area had rooms available and that she would call ahead to explain our situation and to give us a room. There were no other rooms in the area because of baseball tournaments in the area, which she knew. When I called for a refund, I was told that I would have to send an email, and that since there was a mix up on their end w/our confirmation number be... read more

Mahogany M 

on BBB

3 years ago

Price too high for a 2 star hotel. My mom and I was at the extended stay since January 3,2022. On Feb 26 I rented a room for me and a guest. We was Siri check out Feb 27th at 11am, I was sleep until 7pm, I was about to pay for another night, then the cops were at my door. I was complying and then I was told not to come on the property if I did I was trespassing. We stayed here in Dec ****th. I called about a suitcase I left and I never got a response. I believe my suitcase was stolen by the housekeepers. The female staff are... read more

Robert G 

on BBB

3 years ago

Extended stay in ********** ** is the worst place for a high price I checked into the location on Sat 2/19/22 for a 2 night stay with the exception of an extended checkout of 3pm for an extra fee. I chose this location as it was within walking distance to my Monday 2 pm meeting. And my wife works virtual until 3pm.. The person checking us in reccomended the extra hours after explaining our issue. We agreed Monday morning at 8am I double checked the 3pm checkout at the front desk and was told it wasn't in the system nor could... read more

Brandy B. 

on BBB

3 years ago

We came here for valentine *** and haven't even been here 2 hours yet. I've seen 2 roaches.. 1 small one near the window and a big one near the front door looks like it came from out the closet. It almost went into the hinges of the door but we got it just in time. He went downstairs to at least see about another room but mine was available. We tried to stay I was to grossed out and we ended up just leaving. Nobody was at desk AGAIN so we just put the card in the bin and was gone. Nothing was done to even accommodate for thi... read more

Jessica G 

on BBB

3 years ago

Extended stay on3600 e 290bin ****** ** The Mexican lady ho is anger so she says really ends to learn respect and how to speak with people her and the other Manger white lady are very rude and don't do their job right kick ppl out without proof or comin up to room to see if it was us who was smoking in room they just assumed it was us 

Emily Z 

on BBB

3 years ago

They never return *********** at all no matter how many times i call To speak to someone no one never answers the phone so I always tend to lose out on my deposit which never get returned 

Phoenix F 

on BBB

3 years ago

Poor customer service. Certain employees including the main lead ******** Do not state policy,procedures and change stay rates everyday in big increments and threaten to call the police to kick you out. Very unprofessional and do not honor your security deposit.. ************* , ************ ** 

Sheila H 

on BBB

3 years ago

I book the hotel for my birthday ,the agent at counter was eating pizza and drinking a soda,she couldn't find my reservation ,I explain to her I call early to confirm ,she continue to be rude ,,stating I don't have a room for you ,this day it was pouring raining ,I explain it's my birthday tomorrow ,I book this Jan 30 ,I had given her my I'd ,she continue to be rude ,eating her pizza ,I said ok what do you have them she said a one queen size ,I ask to see ,she tell me to go get my id again in the poring ran ,I fell down in t... read more

Dwyne W. 

on BBB

3 years ago

Horrible facility! ***** and rat infested, garbage EVERYWHERE, rooms unclean and unsanitary, they towed my car without notice! They claim that someone put a note on the hotel door but it was never seen! I arrived at this extended stay on ************** in ****** ********** at 1pm Monday, took a nap and my car was towed about 4pm. The staff is beyond ghetto, rude, unprofessional. There are fights and arguments in the parking lot, especially on the weekends and police have to come to resolve it! Its not work the $1750 a month ... read more