This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
WoodSpring Suites Bentonville
- Hotels
- Bentonville, AR
About this business
WoodSpring Suites Bentonville is an extended-stay hotel. Our pet-friendly, smoke-free hotel is comfortable, our rooms – all with kitchens – are well-priced and our customer service makes every guest feel welcome. If you need a hotel for a several nights, a week, or longer - you'll save more money the longer you stay with us. Free basic wi-fi, free parking, 24/7 access to guest laundry, vending machines, and staff support (24/7 front desk or even at limited front desk hour locations). WoodSpring Suites. It's Simpl... read more
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 3:00 p.m. to 8:00 p.m. |
To whom it may concern:Location: *********************************************************** Before coming here, I spoke with a woman named ***** via email from Extended Stay America's Reservations Team describing my current situation of being unemployed and temporarily displaced, to where I was offered a 5% discount rate of which I am very appreciative however it was not applied to my stay, originally booked from MAY 28 - JULY 17. I ended up becoming an Extended Perk member to save 10% making my stay $51.29/night.When I boo... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
We came in this room and it was discussing. Had my 8 month old twins come along with me to see their father. They started having allergie reaction to the dirty room. I sent my kids home early with their grandparents. I called not but 2 hrs with in my check in time. I was told to wait till the morning for help resolving the matter. I took pictures of how black our feet where getting with out shoes on and how dirty the room was. I patiently waited till the morning. 10 am came and I walked down to the front office I told the fr... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
AVOID THIS HOTEL!!!! A budget-level hotel with a Marriott hotel price. And if I can give this hotel 0 star, I will.I stayed one night (thank God, it's only one night!) in their ********* ** location. This hotel is disgusting. Room smells. Carpet is icky, I don't dare to walk barefoot. One of the lamps is not working. The fridge is *****. No utensils/plates (you need to ask for it, and when I did, I only got 2 sets of each, even though there are 3 of us). I booked a room with 2 double ***s, and I got a queen *** instead (ther... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
Absolute Sh*t Show & A New CEO/President ********************* who does not respond to customer email.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Beds were horrible. Could not sleep. My husband is a disabled veteran who sleeps in a recliner. I rented one for him and after it was delivered to our room the front desk told us that it was not allowed. I explained that my husband had been trying to sleep in the bed but could not and that he was a disabled veteran they still refused to allow the recliner. I had to get the rental company to come back and remove it. We have stayed in much smaller rooms at other hotels and never had a problem having a rental recliner. Also I u... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
We had a 2 night stay booked in Castleton IN. (7-2 and 7-3-22) and when we walked into the lobby we were immediately concerned as it didnt appear to be well maintained. It took several minutes for someone to show up at the counter to check us in. She was very pleasant but slow. We finally got keys and went to the room. As we opened the door the smell of smoke was sickening (supposed to be non-smoking facility I believe). We went back to the desk and was met by the manager who apologized and gave us a second room. When we wen... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Booked a reservation for 1 night via Booking.com, 7/12/22 - 7/13/22. Checked in late at night after a long day at ********************. Paid and got our key. To our big surprise & humiliation, we walked in to an occupied room. Went back down to the lobby and after a few minutes the receptionists told us there is no other room available that night. We were tired and so just imagine the frustration and anger. And all the receptionist can say is, there is no more room available, period. He cannot escalate the issue to anyone, h... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
I have been staying in 3 different Extended Stay America and like NONE of them. The rooms were so dirty that their cleaning crew did not bother to clean under the bed. The keys didnt work many times and now I am staying in the one since I have already reserved. And this morning, I realized the toilet wasnt working so I notified the front desk immediately. Until 13h nobody was here so I had to fix it by myself. Bad hotel and bad experience!! Will not come back.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
I've been a resident for 3 years , and I pay my **** once a month for 30 nites . They charged my card another 970 dollars with our even telling my . I found out when I was grocery shopping and had insificant funds. I go to the manager she tells me theres nothing she can do to help me get a refund . To call corporate , literally told me she don't care what I do , I am still dealing with it
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our payment policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Frequently asked questions about WoodSpring Suites Bentonville
How is WoodSpring Suites Bentonville rated?
WoodSpring Suites Bentonville has a 2.6 star rating with 733 reviews.
When is WoodSpring Suites Bentonville open?
WoodSpring Suites Bentonville is closed now. It will open on Saturday at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com