WoodSpring Suites Bentonville

Alex J 

on BBB

2 years ago

Someone needs to investigate this hotel. GM ***** thinks this is a joke and will do absolutely nothing to help upset/traumatized customers. She just tells people to leave a bad review on the internet for her. I was charged 500$ for one night here and the toilets dont flush, people chain smoke in these rooms, the smoke detectors are not active and there are visible electric issues throughout the hotel. This place is not safe and they do not care for customers safety PLEASE investigate this before someone could potentially be ... read more

Marisol A. 

on BBB

2 years ago

I've been staying at the extended stay hotel in ******* for **** **************** room 301, since August 6 2022, this place is HORRIBLE, front desk lady her Name is ******, big African American young lady, is so disrespectful to everyone in this place on Saturday October 22, 2022, she had a manager by the name ***** from another location which is on the other side of the road, come to my door asking me to please no kids on the hall ways, he asked if the kids can go outside, so then all kids here at the hotel proceeded to go ... read more

Trenell F 

on BBB

2 years ago

This is the worst of the worst in the hospitality industry. I was moved 3x because the hotel is infested with roaches. I complained daily and was informed by management that the issue would be taken care of. For two weeks I have had to live with roaches in the kitchen area, the bathroom and in the bed. The ** offers no compensation. Her people skills are the worst. Corporate refuses to call you back. This company is a huge ripoff!!! I even took pictures to show them. There's no way a 10 point inspection is done. Once you ste... read more

KL J 

on BBB

2 years ago

HORROR SHOW! Do not book no matter how great the price or location! I stayed at the ******************** hotel to be close to my son who was working at the hotel next door for an event.I had to prop a chair up to the door at night in order to feel safe, domestic violence was happening next door even when the front desk was notified. It appears that people stay here when their credit is bad and they do not qualify for apartment rentals. Not a safe place for a single woman or a family traveling, was afraid to leave my valuable... read more

Shannan D 

on BBB

3 years ago

I stayed at Extended Stay America in ******, ****** more than a year ago and left a less than stellar review on another review site. The other day I found myself mentioned by name on another review site. Turns out that the lady who I had complained about decided to publish my full legal name online. She also said that Im a crackhead who doesnt care for my children. I live and work in this community, and have no idea how many people have seen her response to my review. I reported the review and the administrator of the websit... read more

Tiffany B 

on BBB

3 years ago

Hotel room was absolutely DISGUSTING! Do not book here. The bed had hair all in the sheets and pillowcases. There were food stains on the fridge handle and in the microwave. Hair in the sink and on the toilet, along with brown stains. Hand prints all over the ** and dust everywhere. There was also not a trash bin in the room at all. When I brought this to the lobby attendant she didnt care to fix it and was annoyed when I asked her for clean sheets. Who books a hotel room to clean it themselves??!? After I found more hair th... read more

monica j. 

on BBB

3 years ago

This hotel is incompetent and very confused! They dont know who did what on what shift, no one is never at the front desk or pick up the phone. They are liars. Im ****** because I paid for a week to extend my time but I didnt need one of the weekdays. I specifically asked the front desk could I get the same room back if I paid for the week and can I leave my belongings in the room and keep the same room. She also asked me if I wanted room service which I told her no, I didnt need it because they already cleaned the room. I c... read more

Alexandria L 

on BBB

3 years ago

AVOID THESE HOTELS AT ALL COSTS!! Booked a room in ***********,** on ***************** for a one night visit due to my grandmothers funeral. Didnt expect much but got sheets filled with hair that wasnt ours and yellow stains not once not twice but three times. (Never ended up getting clean ones from them). When we called for clean sheets they made us come to the lobby to get them ourselves and the man at the front just seemed bothered by us when we did ask. Mattress was hard as a rock. Pillows were flat and only had two on t... read more

Linda D 

on BBB

3 years ago

I recently sent a letter via your website discussing issues regarding one of your properties but no response. This is to issue complaints about the service my brother, received at a recent stay at the Extended Stay America in ******, *******. He is an 82 year old veteran moving from ********* to the *******. He prepaid for the month. Checked in on March 12 After 16 days on March 29th, he left. He was planning on making a visit to ******, ** and then going back for the rest of his month, since he checked about canceling his r... read more