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WoodSpring Suites Bentonville
- Hotels
- Bentonville, AR
About this business
WoodSpring Suites Bentonville is an extended-stay hotel. Our pet-friendly, smoke-free hotel is comfortable, our rooms – all with kitchens – are well-priced and our customer service makes every guest feel welcome. If you need a hotel for a several nights, a week, or longer - you'll save more money the longer you stay with us. Free basic wi-fi, free parking, 24/7 access to guest laundry, vending machines, and staff support (24/7 front desk or even at limited front desk hour locations). WoodSpring Suites. It's Simpl... read more
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 3:00 p.m. to 8:00 p.m. |
Their billing practices are the worst Ive ever experienced. I checked in 1/29 and was scheduled to check out 3/23 but Im actually checking out on 3/22. I made the front desk aware this on 3/17; was never even told about a rate adjustment; Im being charged $567.00 for a four night stay AND supposed to have had military discount applied. Supposedly a rate change because Im checking out a day early.Do your self a favor and dont even use this hotel; youll never know what youre paying until it shows up on your credit card. HIGHWA... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our payment policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
today Saturday march /19/ 2023 ... around 2:30 AM...i was sleeping...a guy and girl just walk to my room...and they do have key to get in....I called 911.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Worst place ever . Booked the room through Priceline 2 weeks in advance only to be told by the manager that he didnt make any money off Priceline and that he didnt have a room to accommodate 3 guests which was clearly noted in the reservation. He was rude and basically said he did not care about the online customers and that he caters to his street customers. The hotel looks nothing like the pictures its run down and ran by a staff not helpful at all. You can clearly tell they are used to dealing with complaints, with a comp... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
Less than one star hotel with poor maintenance mult severe safety issues. False advertising on website rates changes higher than quoted. No breakfast as advertised exposed electrical wires broken cracked tubs that could cut p*** still on commode lids very dirty with body secretions very drug use environment maujuana smoke throughout halls fire alarms going off all the time do they turned it off
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Its a good place to bring the family. The staff is awesome and friendly. I give it 10 stars my wife gives it 12 stars as we two were in the industry ourselves.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of our greatest rewards is receiving encouraging feedback such as yours. Our staff at the Extended Stay America takes pride in creating a memorable, **************** away from home for our guests. Hearing that we have accomplished that goal means that we have delivered you... read more
Tear it down and start again. The first room I got was on the first floor and there was water all over the bathroom floor. I went immediately to the lobby and complained. They gave me a room upstairs. My reservation was completely changed from two beds to one. I had to sleep or attempt to on a pull out chair. I had to wipe it down incessantly. The photos on the website are no where near. It's all false advertisement. When my son and I attempted to leave, we noticed the door wouldn't lock on its own. Basically the door could ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
*********************** Address: ******************************************************************************* I arrived for check in *** system was down. Myself and other guests waited over 2hrs for front desk to figure out the issue. All guests was told to sign in manually on a paper with copy of card/Id including name,signature. They accommodated me room #*** and waived $100.00 deposit which from my understanding we received back after checkout. February 18th I headed to front fest to resolve issue informed them of ever... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Horrible employees! **** in the front desk accused me of hitting her car and refused to let me in my room for my belongings. She kept cursing and screaming all crazy! Overall the cops were called and she has mistaken my car with another one. This place is horrible and all the reviews are bad, they all complain about the dirtiness of the hotel and how the employees are crackheads and wanted to fight guest there once. This place needs to be shut down since its so unsanitary and that crazy lady ******* needs to be fired!
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
This was a filthy disgusting hotel. The smoke detectors are covered with trash bags, mattresses stained with god knows what. carpet stained, drawers broken, The most nasty hotel I have ever seen. Getting a refund after I quickly looked at the room is very difficult. they are still holding $50 of my refund
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
Frequently asked questions about WoodSpring Suites Bentonville
How is WoodSpring Suites Bentonville rated?
WoodSpring Suites Bentonville has a 2.6 star rating with 733 reviews.
When is WoodSpring Suites Bentonville open?
WoodSpring Suites Bentonville is closed now. It will open on Saturday at 10:00 a.m.
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