WoodSpring Suites Bentonville

Amy L 

on BBB

2 years ago

Should be shut down. They came to Our room and told us we OWED them $680.00 and we needed to pay it right now or leave. We did NOT owe anything. How can we owe a hotel?! They refused to listen so we paid it and the next day took our printout from their hotel that CLEARLY showed we were paid up and hadnt owed them anything and they still would not give us our money back or apply it to future days. They straight up stole that money. Yesterday they came at 5pm and said we had to pay for the 2 weeks before she left or we had to ... read more

Leanne N 

on BBB

2 years ago

****** ************ ********* My elderly father, my two children and I were heading to attend my uncles funeral and support my aunt and cousins. We were 3 hours away from checking in when I received an email that my 6 day reservation was cancelled. When I called the hotel and was told that they overbooked the rooms. The front desk lady said that she called the 2 nearest sister hotels and they had all overbooked also. What good are reservations if they arent honored. Instead I just got a sorry. Sorry doesnt help me. I have st... read more

Kaylah O 

on BBB

2 years ago

The place is run like a halfway house. If you leave the building, you better make sure your key works. The key kept not working. There's no room service, If you need sheets or towels, you have to take the dirty ones to the front desk and stand there while they sort through them before giving you clean new ones. The rooms aren't too bad, though the beds feel old and stiff.I booked the room stating 3 adults and 2 kids, so when my mom went down to get more towels and a new card because they kept deactivating, they should have g... read more

CINDY S 

on BBB

2 years ago

EXTREMELY SUBPAR DISAPPOINTMENT AND THEY DON'T CARE!I reached out to Extended Stay America several times; they never even acknowledged me:When I checked in my room was not clean; I had to ask them to bring me cleaning supplies so I could clean when I arrived that evening. (I have date and time stamped photos of drink rings, grime, thick dust, nasty stains on the carpet, etc., that I provided them). The front desk person brought cleaning supplies but told me I had to return them that evening when I was finished using them. I ... read more

Kerry T 

on BBB

2 years ago

Terrible experience with getting my refund, I been trying to get my refund since May 19, 2023 and still haven't received it and here it is July 10, emails have been sent out to District Manager and Regional Manager and no one has responded, everytime I call they tell me another email will be sent out and I have to wait another 48 business hours for a response, this is the fourth time I have called and it seems to be no concern from anyone.... 

Celynthia/Neville S 

on BBB

2 years ago

Have have been at three different extended stays. The one in ******** ******** not only is it nasty but the hallways stinks very bad. The one in ********/******* ******** they just give your room away without even giving notices I came from out of town had made reservations at the one in ********/******* ******** and when I got to the hotel they stated that my room was no longer available and yes I checked in before 6:00 p.m. and the one that I'm at now that I have to stay at not only was their prices higher but the customer... read more

April B 

on BBB

2 years ago

So we walk into this place and it reeks of cigarettes, weed and stuffiness! So beside all that, I get back from some of the alumni gatherings and find that the toilet got clogged from someone pooping. I went down to ask for a plunger and they gave me one fresh out of another toilet with toilet water run off , in a dollar general bag!! Please, please DONT EVER book another room with out showing me, PLEASE!!! 

Wadie A 

on BBB

2 years ago

I had a terrible experience with extended stay America in ********* ********, I have told the lady on the front desk that I wanted to leave due to an urgent situation it was around 1:00 p.m. the lady said you can leave and there will be no charge to you to that extra time I told the lady thank you very much you are nice went upstairs packed my stuff came downstairs there was another lady she said you have to pay for another night since you are checking out late I told her the lady who was here before you said otherwise he fi... read more

Teresa M 

on BBB

2 years ago

My son has stayed at this hotel for a few weeks and had no problems with anything until he got into a little bit of trouble witch has nothing to do with my complaint On him being checked out of the motel I went to get his things that had been locked up Upon the day I went to get his stuff the lady said everything was there I said Im just going to look through his stuff and I found that his Apple Watch was not among his items and she said everything was packed up that was in the room I said that watch is a $300 watch and its ... read more