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WoodSpring Suites Bentonville
- Hotels
- Bentonville, AR
About this business
WoodSpring Suites Bentonville is an extended-stay hotel. Our pet-friendly, smoke-free hotel is comfortable, our rooms – all with kitchens – are well-priced and our customer service makes every guest feel welcome. If you need a hotel for a several nights, a week, or longer - you'll save more money the longer you stay with us. Free basic wi-fi, free parking, 24/7 access to guest laundry, vending machines, and staff support (24/7 front desk or even at limited front desk hour locations). WoodSpring Suites. It's Simpl... read more
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 3:00 p.m. to 8:00 p.m. |
WORSE HOTEL STAY EVER! I stayed at Extended Stay America at the location in ****** ** (********************* We arrived very late (around 2am in the morning). The gentleman behind the counter opened the front door with a long broom stick with a squeezy attached to it. First red flag, but we were tired and just wanted to get some sleep. He gave us the handicapped room (which we did not ask for). When we stepped into the room, it smelled of cigarette smoke, it was so strong. We figured someone was smoking a cigarette outside o... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Cancelled reservation without cause. ****** the manager was unprofessional and threatening.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
If I could give them a 0 I would . My daughter and I checked in yesterday at the **********/Cahaba location. My daughter stayed while I was at work until 11pm. I text her to come down the steps to let me in because I dropped my key in the car and neither one of our keys worked to get back into the room . We were locked out all night . Im sure they have cameras to validate my story . Thank God I live up the street so we went back home. The next morning I returned around 9am and spoke with the manager who did nothing to accomm... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Check in on Sunday, your room will be cleaned the following Monday. The lie detector has determined that this was a LIE. The carpet is stained, the things I intentionally placed on the floor, and the seasonings I put on the countertop to see how well they cleaned are still present! I am supposed to have free Wi-Fi and there is absolutely no Wi-Fi on the second floor ( room 207)! I have personally seen people urinate in the parking lot in front of the manager, *******, and it was totally fine in her eyes!! She has promised th... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
I reserved a room at the *** at the ************ Airport in ************, **. Upon arriving there I was greeted by rude receiptionist. The laundry room was in the back and they had the door open with laundry all over the floor and in the receiption area.I was informed there was a $100 incidential fee. As I was taken to my room there was weed smells coming from other rooms and this was a non-smoking hotel. I open the door to the smell of weed and noticed that the bathroom had cigarettes stains on the sink, the stove top was r... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Ive had a three night stay at the ************** location I could not believe how dumpy my room was. There were extremities in the toilet and on the seat! The fridge is barely running, and food was left in it. The kitchen sink is just ***** and smelly. Its poorly taken care off and very dirty. I called to get a better rate than paying $350 for 3 days.I did asking for a credit for the 3 days, as I was going to prolong my stay since I am here for spinal injections throughout this month. I was planning to stay the month as well... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
I was kicked out of the Extended Stay America in *************** ** for in there words for speaking poorly about the hotel. I watched them kick out a Disabled Veteran and his *************** Animal, stating the animal was too big, there is federal laws for the *************** Animal and they broke all of them. Myself and the other veteran were also shorted on them giving us our refund. I was overcharged in pet fees. I ask all Veterans to boycott this hotel. And the district manager changed or blocked my phone number so she c... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
************** in ********** ** goes beyond the norm to please, help or do whatever to make your stay a good one. She stands out beyond a normal / average employee. *** deserve a Raise and a Five Star Employee rating!!!!!
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of our greatest rewards is receiving encouraging feedback such as yours. Our staff at the Extended Stay America takes pride in creating a memorable, **************** away from home for our guests. Hearing that we have accomplished that goal means that we have delivered you... read more
Smelled like pot, cheat of drawers was missing a drawer. People in the lobby hanging out with grocery bags and no shoes trying to get handouts. Breakfast was a pack of oatmeal next to the hot water. Loud, constant parking lot activity,. Didnt feel safe, didnt smell good, furniture was damaged. No one seemed to care. I left after the first night and just drove home instead of continuing my trip. Management refused to refund my cancellation. (I wasnt asking for refund for the night I stayed, just for leaving early.) no one car... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Frequently asked questions about WoodSpring Suites Bentonville
How is WoodSpring Suites Bentonville rated?
WoodSpring Suites Bentonville has a 2.6 star rating with 733 reviews.
When is WoodSpring Suites Bentonville open?
WoodSpring Suites Bentonville is closed now. It will open on Saturday at 10:00 a.m.
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