WoodSpring Suites Bentonville

Thomas A 

on BBB

2 years ago

0 Stars. Do not stay here. On December 8, 2022, I made a reservation for December 23rd (this evening) through January 2nd. This was my first reservation with *** and would not have happened but for being given a military discount and waiver of the pet fee. The military discount and pet fee waiver were clearly reflected in the quoted price that accompanied my confirmation, and was acknowledged by the *** central reservation office. This morning, When beginning the almost **************************** to *************, I called... read more

Shannon L 

on BBB

2 years ago

I have been staying at extended stay america for about 3 months as I search for my new home. I keep to myself and abide by the rules and the **** I recently underwent a traumatic assault while traveling and lost my wallet money and phone. When I returned I was two days short on my weekly payment so I paid all I had hoping they would work with me since I could authorize a debit on my card they have on file for that two days. Ever since I've been here the entire property has reeked of marijuana. The halls, the stairwells, the ... read more

Jessica Q. 

on BBB

2 years ago

There should be a negative rating for this business. Where do I start? Horrendous smell on first floor. Garbage in hallways and piles of dirty towels. Employees are afraid of dogs yet the place is listed as pet friendly. Someone attempted to enter my room not once but twice. Person had key to room. Thank god's my dog frightened them.Manager refused to refund a booking of *****. Which I never received confirmation for. Then she refuses to warrant my stay so was robbed of 15 days. Stinky thieves!! Stayed with 2 kids and dog. B... read more

Joshua H 

on BBB

2 years ago

I will never recommend staying at this hotel brand, defiantly the one in ****, ** me my wife and 3 kids stayed a couple nights and on our check out day check out was at 11:00am and someone knocked at our door at ****am and we asked who it was and could not hear anything so we kept getting ready to leave ad then we heard another knock and then a lady (later found out to be the *** just opened the door and not knowing who it was and fearing for my family's safety I ran to the door and slammed it shut and the lady began just ye... read more

Gregory Z 

on BBB

2 years ago

Its the biggest ripoff! I was told I could cancel up to 30 days before my reservation date. They charged my credit card $2,976.19. When I discovered I would not be able to be there - 45 days ahead of my reservation - I was told buy them I couldn't cancel and I would not be refunded!! They then claimed the cancelation had to be done with in 24 hours of making the reservation! This place needs to be put out of business! I don't know where the Attorney General is on a company like this! They need to be investigated! 

Malcolm J. 

on BBB

2 years ago

I booked my room through Priceline the day before my stay. Check in was three pm I got there at 3:30pm and was greeted in a curious manner by ****** the concierge as if she didnt understand as to why I was there with all my belongings. I then say hello, I have a reservation she asked for my name then my Id and at the end of it she tells me they have no rooms available and the parking lot was almost empty. I tell her this is unfair and how long I traveled to get there she said sorry. Then tells me how she cant refund me my mo... read more

Catherine C 

on BBB

2 years ago

If I could give zero stars, I would. After booking a stay in a deluxe queen room on priceline, I called *** to ensure I could bring my pet with me, per their stated policy on the matter. After much ado, I was informed that I could, but to call back within 24 hours of arrival to double check this so I didn't arrive with a pet if changes had to be made. When I called, I spoke with *******. ******* became instantly rude and hostile, attacking me as a liar, making irritated noises at me while I spoke, interrupting me, and eventu... read more

Shavon J. 

on BBB

2 years ago

I am applaud at this disgusting hotel! If I could leave no stars I would.This is supposed to be an extended stay for one week while we were having home renovations done in our home! One would think that you be at a home away from home according to there advertisement! My first room had multiple insects including roaches, spiders and gnats! After complaining to the front desk they came twice and sprayed in the room. The next day after the second or third time that we saw more insects such as the roaches and spiders crawling a... read more

Melody T. 

on BBB

2 years ago

This company replays to all complains with a generic reply saying to contact them directly. I've tried to contact them directly for a month now and have not received any response. Ive attempted to email, call corporate customer service, I've even sent a letter by postal mail. How to I speak to someone directly? Are you at all interested in actually your customers? Bad business, no accountability.