WoodSpring Suites Bentonville

Ant D 

on BBB

2 years ago

This experience has been horrible!!! Having booking the hotel online and receiving a confirmation number and text message, upon check-in, we were informed that we didn't have a room. Staff member 1 informed me that the motel was overbooked and they didn't have a room reserved. I explained to them that we received a confirmation text that morning. Staff member 1 just shrugged and said there was nothing he could do. I was extremely heated at this point. I asked if there was a manager to speak to and I was completely ignored. S... read more

Mrs. M 

on BBB

2 years ago

I had the unfortunate experience of staying at this Extended stay America at ************ - ************* **********************************************************************************. I am a patient at the near by *********** and this place was one of the cancer society discounted places for long term stays. First, I was shock how dirty, musty and stinky this hotel was. We literally had to deep clean the counter tops and floors. The room did not look clean. The room are states its none smoking yet it reeked heavy of ma... read more

Ana M 

on BBB

2 years ago

The room was clean but smelled bad, and outside the floor and stairs were pretty dirty I call the front desk and they never clean it. 

Susan P 

on BBB

2 years ago

I made a reservation for the night of May 20 at the Extended Stay America ***************************. On the confirmation email it stated the reservation would be cancelled at midnight unless you called to let them know you would be late. I knew we could not make it there by midnight so I called & talked to the front desk. The gentleman advised me that the booking will be deemed a no show at midnight & too bad if we didn't make it there on time. I asked for a supervisor & was told there wasn't one. I have stayed at other Ex... read more

Melanie S 

on BBB

2 years ago

A month before our stay, we made a reservation at Extended Sat in *************, va. We made the reservation for 2 nights (Fri-Sun) but ywerent sure we were going to make it until Saturday. I made sure they understold we were willing to page for both nights so that we were able to make sure we had a place to stay for the half marathon. We had family issues that needed to be attended to Friday and we were unable to leave Friday night (it would have been a long drive extremely late at night and not safe). So we left early Satu... read more

Diana L 

on BBB

2 years ago

First it was a place to go to have space and a kitchen. The service here is unavailable. Nobody is ever at the front desk. Housekeeping is very minimal. The building is ***** infested. During the stay doors covered in plastic guessing for extermination. Inconsiderate of guests, my children and I were having to breath in chemicals for days...and the roaches were still crawling around. Check out was awful. I clearly stated I was checking out, and ******* charged another week to my credit card When I asked her she says yes.. I ... read more

kyla l 

on BBB

2 years ago

If I could give no stars I would.On april 18-23,2023I flew in from ***** for the *** drumline competition. I booked a double bed for my mom and I. Upon arrival there was no one at the front desk and we had to wait about 10 minutes for anyone to come. The lady was not friendly, I was immediately charged, other hotels only hold a deposit. Once in our room we had a small full bed for the two of **. I called repeatedly with no answer, finally when they answered I was told there was no other rooms. The ** didn't work, the bath tu... read more

Kimberley P 

on BBB

2 years ago

I am a towing company who did work for 2 Extended Stay America's back in October 2022. I do not normally work without getting paid upfront, but as a courtesy I extended your hotel credit and billed you. I have been attempting to get paid for 8 months. I have dozens and dozens of emails and phone calls out to no avail. At first I was told the manager that was there left and did not process the paperwork, then the regional manager did not process it, then AP after 6 months asked for a W4, they said it got kicked back several t... read more

Sam L 

on BBB

2 years ago

The temporary manager is very rude and racist towards people of other color also very unethical when it comes to the practices of the hotels policies ****** is unfit to run a hotel due to lack of people and communication skills she has repeatedly harassed me and my family since she came along with false claims of us smoking in our room when we proved her wrong she has since went to the extent of trying to force us to use the reservations she makes for higher prices when we find discounted prices we have been here for months ... read more